BBB Accredited Business since

Kitchen Craft Cabinetry

Phone: (780) 465-6531 Fax: (780) 463-8502 2866 Calgary Tr NW, Edmonton, AB T6J 6V7 http://www.kitchencraftedmonton.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kitchen Craft Cabinetry meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kitchen Craft Cabinetry include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kitchen Craft Cabinetry
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 1983 Business started: 09/01/1980 Business started locally: 09/01/1980
Type of Entity

Partnership

Business Management
Chris Laxdal, General Manager
Contact Information
Principal: Chris Laxdal, General Manager
Business Category

Cabinets Kitchen Cabinets Cabinet Maker Cabinet Doors


Additional Locations

  • 2866 Calgary Tr NW

    Edmonton, AB T6J 6V7

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Kitchencraft do not want to follow their Lifetime Warranty they say 1 year Part & Labour and 10 yer part. I brought in cabin door, and they said they will send it out but it will not be the same stain colour and I have to pay for the stain. A panel a Panel to be remove at my cost of $85.00/hr

Desired Settlement: I would like to have a different company for the repair and kitchencraft pays for it.

Business Response: Initial Business Response /* (1000, 5, 2015/05/04) */ The customer was upset that they have a panel and a door where the wood is cracking. Kitchen Craft management went out to site within 3 hours of receiving this complaint and a resolution was made. We offered the same solution we offered to the customer before which was we will honor our warranty on the parts and the customer will pay for the labor to install. The customer agreed to this on his contract and again today. The parts have been ordered and customer will be contacted once they arrive so he can pay for the labor and set up an installation date.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Kitchen Craft Cabinetry
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)