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Authentic Cabinetry & Stonework

(780) 473-8843 (Disconnected)6932 76 Ave, EdmontonAB T6B 2R2http://authentic-cabinets.com

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BBB Accreditation

On 18/09/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to unresolved complaint(s).

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Authentic Cabinetry & Stonework's rating include:

  • Length of time business has been operating.
  • 16 complaints filed against business
  • Failure to respond to 3 complaints filed against business.
  • 3 complaints filed against business that were not resolved.
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
  • BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.

Customer Complaints SummaryRead complaint details

16 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues13
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 16

Additional Information

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The owner of Authentic Cabinetry & Stonework previously owned the company Authentic Homes (http://www.bbb.org/edmonton/business-reviews/home-builders/authentic-homes-in-sherwood-park-ab-154076).

On November 12, 2013 BBB verified that the phone provided by this business is no longer in service.
Complainants allege the showroom located at 6932 76 Ave in Edmonton has been dismantled.

BBB file opened: 15/08/2012Business started: 30/01/2010
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited

Contact Information
Principal: Trevor Lee (Owner)
Number of Employees

6

Business Category

Cabinet Manufacturer, Countertops, Cabinets, Contractors-Kitchen Renovations, Kitchen & Bath - Design & Remodeling

Hours of Operation

Monday to Friday: 10:00am - 6:00pm
Saturday: 10:30am - 4:00pm

Service Area

Edmonton and surrounding area

Alternate Business Names
Authentic Cabinetry, 1565158 Alberta Ltd
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