This Business is not BBB Accredited
Authentic Cabinetry & Stonework
(780) 473-8843 (Disconnected)6932 76 Ave, Edmonton, AB T6B 2R2
BBB Business Reviews may not be reproduced for sales or promotional purposes.
On 18/09/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to unresolved complaint(s).
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Authentic Cabinetry & Stonework's rating include:
- Length of time business has been operating.
- 16 complaints filed against business
- Failure to respond to 3 complaints filed against business.
- 3 complaints filed against business that were not resolved.
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
- BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||3|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||16|
The owner of Authentic Cabinetry & Stonework previously owned the company Authentic Homes (http://www.bbb.org/edmonton/business-reviews/home-builders/authentic-homes-in-sherwood-park-ab-154076).
On November 12, 2013 BBB verified that the phone provided by this business is no longer in service.
Complainants allege the showroom located at 6932 76 Ave in Edmonton has been dismantled.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Contact InformationPrincipal: Trevor Lee (Owner)
Number of Employees
Cabinet Manufacturer, Countertops, Cabinets, Contractors-Kitchen Renovations, Kitchen & Bath - Design & Remodeling
Hours of Operation
Monday to Friday: 10:00am - 6:00pm
Saturday: 10:30am - 4:00pm
Edmonton and surrounding area