BBB Logo

Better Business Bureau ®
Start With Trust®
Central and Northern Alberta

BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Aulenback Repairs

Phone: (780) 266-2030Fax: (780) 760-7708

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
05/27/2013Problems with Product / Service | Read Complaint Details
X

Complaint
We hired Aulenback Repairs back in September to dig out our back yard and pour a cement pad for our garage. The services were very poor the only thing completed was the digging and removal of dirt we gave him a 3500.00 deposit. In 2 months thats all that was completed and there was one excuse after another with family issues. There were weeks where we tried to call and text and left messages and no returned any calls or texts. There was one night he showed up at 9:pm to remove the dirt from the back yard very unprofessional.

Desired Settlement
We just want a reciept for services provided and balance owed to us

Business' Initial Response
Hi this is ****** from Aulenback repairs and this customers has not paid the first contract so I will not do any other work until the remainder is paid in full .

******
Aulenback Repairs

Industry Comparison| Chart

Bobcat & Backhoe Services, Post-Construction Clean Up, Trucking - Dump, Snow Removal Service, Heavy Trucks Diesel - Parts Supplies/Repairs, Topsoil, Asphalt, Roofing Contractors, Excavating Contractors, Contractor - Remodel & Repair, Concrete Contractors, Lawn Maintenance

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.