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BBB Accredited Business since

SML Entertainment

Phone: (780) 428-2302 Fax: (780) 431-0859 10149 34 Ave NW, Edmonton, AB T6E 6J8 View Additional Email Addresses https://www.smlentertainment.com/ View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Pool Tables sales and service, Table Tennis and Accessories, Dart boards and Dart Accessories, Pinball Machines, Arcade Games, Foosball Tables, Shuffleboards, Jukeboxes, Air Hockey and other home entertainment products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that SML Entertainment meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SML Entertainment include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SML Entertainment
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 10, 2009 Business started: 03/31/1956 in AB Business started locally: 01/01/1956 Business incorporated 03/31/1956 in AB
Type of Entity


Business Management
Brett Fisher, Retail Operations Manager
Contact Information
Customer Contact: Brett Fisher, Retail Operations Manager
Business Category

Billiard Equipment & Supplies Darts & Dart Boards Games & Supplies Table Tennis Equipment Video Games - Dealers Pinball Sales & Service

Products & Services

SML Entertainment sells the following brand(s): Brunswick Billiards, Stern Pinball, Valley Pool tables

SML Entertainment offers the following product(s): Air Hockey, Arcade games, Dart Boards, Foosball, Pinball, Poker Tables, Pool Tables, Shuffleboards, Table Tennis


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.