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          Find a Location

          Norden Autohaus has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Norden Autohaus

              14703 137 Ave NW Edmonton, AB T5L 2L5

            • Norden Autohaus

              14703-137 AVE Edmonton, AB T5L 2L5

            Business ProfileforNorden Autohaus

            Incorporation
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            This company states they specialize in Volkswagen and Porsche vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Norden Autohaus has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Norden Autohaus

                14703 137 Ave NW Edmonton, AB T5L 2L5

              • Norden Autohaus

                14703-137 AVE Edmonton, AB T5L 2L5

              BBB File Opened:
              31/10/1973
              Years in Business:
              50
              Business Started:
              25/9/1973
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of B209730 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

              These agencies may include:

              Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

              303-9945 50 St

              Edmonton AB T6A 0L4

              780-4661140

              http://www.amvic.org

              Number of Employees:
              28
              Alternate Business Name
              • Tnarg Holdings Ltd
              • Norden Volkswagen Limited
              • Go Auto
              Business Management
              • Zach Bourgeois, General Manager
              Contact Information

              Principal

              • Zach Bourgeois, General Manager

              Customer Contact

              • Zach Bourgeois, General Manager
              Additional Contact Information

              Fax Numbers

              • (780) 481-0092
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              19/06/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              November 1, 2022: entered into a contract with Norden Volkswagen for seasonal tire storage (of summer tires on rims) and paid 79.95+tax for this service December 8, 2022: sold a 2021 Volkswagen Atlas to Norden Volkswagen for $51,500.00 CAD for the vehicle as is (e.g., with the tires and rims that were on the vehicle). April 27, 2023: Called Norden Volkswagen to inquire if summer tires were ready for pickup from seasonal tire storage. Was told they would confirm that they were on site and then would call back to confirm. No one from Norden Volkswagen called back. April 28, 2023: Called Norden Volkswagen to follow up on April 27th call. Was informed by the person who answered the service centre line that a manager would call back. Later that day, ***** ******* ******* ******* from Norden Volkswagen contacted us in response to our request to pick up our summer tires from seasonal storage. ******* informed us that the stored tires were removed from storage when we sold the vehicle to Norden on December 8 2022 as it was assumed by Norden Volkswagen that the sale of the vehicle included two sets of tires and two sets of rims. As per the bill of sale, the vehicle was sold as is and did not include a second set of tires and rims. I requested that the summer tires and rims that were in storage be available for us to pick up and Norden Volkswagen refused. We are seeking the summer tires on rims that were stored at Norden Volkswagen or their replacement value.

              Customer Reviews

              6 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Samantha L

              1 star

              17/04/2023

              I am a single mother working full time. I came into the Norden VW dealership looking for an affordable vehicle, and ended up being sold something that shouldnt have been put out on the lot. I have been dealing with this for a month and a half and have been told multiple dates that have come and gone. The sales manager has been giving me no other options and when have spoken to him he just keeps throwing the fact that I did not take the opportunity to get the other Jetta and that they tried to get me into something else, but I refused. He also keeps mentioning that I am costing them money and that they had to go to another dealership to beg them to bring in this vehicle only for me not to take it. Yes, that vehicle was nice, but it wasnt the one I purchased in the first place, and it was also more expensive, and I would have had to put more money down to even afford it. I wanted the vehicle I purchased and signed for and at this rate I cant wait anymore for something that isnt getting fixed. I am submitting a claim with *****. I repeatedly asked for my money back as it was well before the 30 days but i was told repeatedly no and now 50 days in the only options they`re suggesting is to "try and fix it again" or sell the vehicle back to them for less then they sold it to me ( please note that i have only drove this vehicle 3 times in the almost 2 months I've had it. and 1 of those times was during the test drive) so i will end up owing them around 3 grand just to walk away from this awful experience.

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