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BBB Accredited Business since 31/10/2011
Koch Ford Sales (Athabasca) Ltd
(780) 675-25653801 Hwy 2, Athabasca, AB T9S 1A4 Send email to Koch Ford Sales (Athabasca) Ltd
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Koch Ford Athabasca states they are a retailer of new and pre-owned vehicles.
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A BBB Accredited Business since 31/10/2011
BBB has determined that Koch Ford Sales (Athabasca) Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Koch Ford Sales (Athabasca) Ltd's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Alberta Motor Vehicle Industry Council
303-9945 50 St
Edmonton, ABT6A 0L4
Type of Entity
Contact InformationPrincipal: Greg Kociuba (President) Dave Koch (Secretary Treasurer/Director) Duane Koch (Vice President/Director) Rick Koch (Vice President/Director)
Number of Employees
Auto Dealers - New Cars, Auto Repair & Service - Equipment & Supplies, Auto Parts & Supplies - Used, Auto Parts & Supplies - Custom Wheels/Rims, Auto Dealers - Hybrid Vehicles, Auto/Truck Service - Accessories, Auto Lube & Oil - Mobile, Auto Services, Auto Service - Window Tinting, Auto Service - Rust proofing Shops, Auto Service - Specialty Parts, Auto Repair - Windshield, Glass Shops, Truck Repair & Service, Auto Warranty Service, Auto Sunroofs, Auto Repair - Power Steering, Auto Repair - Steering & Suspension, Auto Repair - Suspension, Auto/Truck Service - Tune-Up, Auto/Truck Service - Lube Centres, Auto/Truck Service - Rear End, Auto Repair & Service - Airbags, Auto Repair & Service - Diesel, Auto Repair & Service, Auto Electric Service, Auto Diagnostic Service, Auto Accessories, Auto Customizing, Auto Body Repair & Painting, Auto Air Conditioning, Truck accessories, Truck Equipment & Parts, Truck Dealers, Truck Caps & Shells, Auto Radios & Stereos - Sales & Repair, Auto/Truck Service - Hub Caps, Auto Parts & Supplies - New, Auto Dealers - Online, Auto Dealers - Used Cars, Auto Bumpers, Guards & Grilles, Auto Alarms & Security Systems, Auto Air Conditioning Equipment, All-Terrain Vehicles
Products & Services
The company states they offer new and used vehicle sales, leasing, parts, service, and rentals.
Hours of OperationMon: 07:30 AM to 07:00 PMTue: 07:30 AM to 07:00 PMWed: 07:30 AM to 07:00 PMThu: 07:30 AM to 07:00 PMFri: 07:30 AM to 07:00 PMSat: 08:00 AM to 03:00 PM
Refund and Exchange Policy
This company states, there is a twenty percent restocking fee for returned parts and parts are not able to be returned after sixty days. They also state that the dealership stands behind service work completed.
Alternate Business NamesLanding Ford Mercury Sales & Service Ltd
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in . Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Koch Ford Sales (Athabasca) Ltd is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers - New Cars
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