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Find a Location

Capital Chrysler Jeep Dodge Ram has 1 locations, listed below.

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    Business ProfileforCapital Chrysler Jeep Dodge Ram

    New Car Dealers

    Current Alerts For This Business

    Licensing:
    BBB confirmed that Capital Chrysler Jeep Dodge Ram had not obtained a necessary license from Edmonton: Alberta Motor Vehicle Industry Council (AMVIC). BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.amvic.org - 7804661140

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1311 101 St, Edmonton, AB T6X 1A1
    BBB File Opened:
    18/6/2003
    Years in Business:
    20
    Business Started:
    1/5/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of B1020323 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    These agencies may include:

    Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    303-9945 50 St

    Edmonton AB T6A 0L4

    780-4661140

    http://www.amvic.org

    Number of Employees:
    117
    Alternate Business Name
    • Capital Motors LP
    • AutoCanada Capital Motors GP Inc
    Business Management
    • Ben Shek, General Manager
    • Robbie Gordash
    Contact Information

    Principal

    • Ben Shek, General Manager
    • Robbie Gordash

    Customer Contact

    • Robbie Gordash
    Additional Contact Information

    Fax Numbers

    • (780) 430-3041
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    27/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I purchased a 2020 Dodge Ram online from my workplace in Colville Lake NWT from Capital Jeep. I asked to have splash guards and side rails installed in vehicle and they were marked on Bill of Sake that I signed. I was never shown an inspection of truck as I just assumed a reputable dealership would not do one on vehicle prior to selling it. Day before I arrived to pick truck up they wanted $1300 for splash guards, side rails. I argued they should be included in financed price as in all my messages back and forth not once until day before pickup did salesman ****** advise me that service department wanted to be paid $1300 first. I finally gave up arguing as I had to leave with truck back to BC for family funeral arrangements. A half hour out of Edmonton when I turned in A/C it would not work, advised salesman by message and was told it probably just needed recharging and on my way back through Edmonton in a few weeks he would book it in for the repairs. Further on I pulled into a rest area and found one headlight out and prior ti having truck inspected for insurance I had to pay and replace headlight. When I did arrive back in Edmonton no appointment made for repair of A/C and service department said maybe later day it could be fit in, which resulted in me paying a hotel overnight. I argued back and forth throughout the day once service department said all 4 tires had to be replaced at my expense again. Service Manager did pull up the inspection report that showed tires failing the report at which time I explained I would never have agreed to buy vehicle if I was provided a copy of this report. Finance officer **** signed Bill of Sale with me but no inspection report provided. I asked dealership to take truck back and finance me into a new similar truck with close to same bi-weekly payments, was promised they would have something for me by end of July. Have not received anything from this dealership pertains to new truck.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Spencer M

    1 star

    28/01/2024

    Bought a used vehicle from capital under the impression the vehicle needed no major repairs. Test drive was good no problems. The mechanical fitness assessment presented by them showed nothing wrong also the ad had nothing stating anything was wrong. Took it home, drove to work next day noticed major shaking while driving on the highway, took it to a shop after work and was told I shouldnt be driving the vehicle. Needing over 10,000$ worth or repairs for only 4 of the 11 engine light codes. Went back to the dealership and presented all of that trying to resolve the problem but was told by the sales manager I dont know what to tell you. My mechanics would have caught that. Sold as is nothing we can do now.

    Local BBB

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