BBB Accredited Business since

Aspen Ford Sales Ltd

Phone: (403) 742-4477 Fax: (403) 742-1544 View Additional Phone Numbers PO Box 1180, Stettler, AB T0C 2L0 http://www.aspenford.ca


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aspen Ford Sales Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aspen Ford Sales Ltd include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aspen Ford Sales Ltd
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 25, 1991 Business started: 05/01/1990 Business started locally: 05/01/1990
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alberta Motor Vehicle Industry Council (AMVIC)
303-9945 50 St, Edmonton AB T6A 0
http://www.amvic.org
Phone Number: (780) 466-1140
amvic@amvic.org

Business Management
Tim Berry, General Manager
Contact Information
Principal: Tim Berry, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Truck Dealers Auto Renting & Leasing Auto Repair & Service Auto Repair & Service Auto Services Auto Dealers - Hybrid Vehicles All-Terrain Vehicles - ATVs

Alternate Business Names
Div Of Swallow Holdings Swallow Ford Sales Ltd

Additional Locations

  • PO Box 1180

    Stettler, AB T0C 2L0

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My car is under warranty and they wont fix transmission. My 2012 Ford Fiesta that I bought from Aspen Ford in Stettler Alberta less than a year ago is having Transmission issues. With many of visits to the dealer the issue was never resolved*************************************************************. Now there's major parts that now need to be replaced. They said parts were ordered but its been going on three months. I visit the dealer monthly and still get the same answer...''No parts for your car yet''. *****************************************************************************************************

Desired Settlement: I would like to be able to drive and enjoy the car I bought from this dealership less than a year ago, parts for this car can't be that hard to find, they still build these cars everyday by the hundreds. Waiting three months for parts is hard for me to believe. They sold me this car and YES ,its under warranty and would like to have it fixed. *************************************************************************************************************************************************************

Business Response: Initial Business Response /* (1000, 5, 2015/09/15) */ Contact Name and Title: William B**** -A.S. Mng Contact Phone: ********** Contact Email: *******@aspenford.ca Vehicle was fixed - parts were not available due to a recall and no parts available. Talked with customer and he is happy with the repair. Have to talked to our parts/service department about this and how communication is important to make sure customers understand why parts are taking a long time.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Aspen Ford Sales Ltd
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)