BBB Business Review

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BBB Accredited Business since

Comfortec Heating & Air Conditioning Ltd

Phone: (403) 309-8301 Fax: (403) 309-8302 2-7459 Edgar Industrial Bend, Red Deer, AB T4P 3Z5

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Supply and install heating, ventilation and air conditioning equipment into new and existing homes. Specializing in replacements and upgrading to high efficiency heating and air conditioning products

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Comfortec Heating & Air Conditioning Ltd meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Comfortec Heating & Air Conditioning Ltd include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Comfortec Heating & Air Conditioning Ltd
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 07, 2003 Business started: 02/01/1996 Business started locally: 02/01/1996 Business incorporated 11/01/2001 in AB
Business Management
Bradley Johnson, Owner Wendy Johnson, Secretary Treasurer Cheryl Steeves, Customer Service
Contact Information
Principal: Bradley Johnson, Owner
Customer Contact: Wendy Johnson, Secretary Treasurer
Business Category

Air conditioning & Heating Contractors - Commercial Thermocouples Thermostats Air Conditioning Equipment - Room Units Water Heater - Tankless Air Conditioning Repair Air Purifying & Cleaning Systems & Equipment Heat Recovery Equipment & Systems Heating Equipment Humidifying Apparatus Water Heaters - Parts & Supplies Furnace Sales & Service Boilers - Repair & Cleaning Floors - Raised Heating Contractors Mechanical Contractors Water Heaters - Repairing Air conditioning & Heating Contractors - Residential

Refund and Exchange Policy
All products sold are subject to the factory warranty of the product. Labor warranty is one year unless otherwise stated on the invoice. Extended warranties are available on select products. Over the counter sales of hvac parts not installed by their technicians are final sale, and non-returnable.
Service Area
Red Deer and Central Alberta
Products & Services

Heating and Air Conditioning equipment for residential new housing, existing replacements and light commercial. Service department on call after hours. Employs and promotes workers and licensed tradesmen through the Alberta Apprenticeship program


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.