Naming Names: April 2013

May 07, 2013


The Naughty List

What is Naming Names about? Ethics and accountability. The Better Business Bureau seeks to advance marketplace trust by holding both BBB Accredited and non-accredited businesses accountable for their actions. Naming Names calls companies out by name for not answering consumer complaints during the previous month.

Central WA
Blundell Speed & Machine
Car Customs by J.R, LLC
Atrium Windows & Doors
Aerus (Yakima)
High Mountain Hunting Supply LLC

Greater Spokane Region
1880 Western Wear
General Handyman Service LLC
Pend Oreille Valley Networks Inc.
Campus Commons
Brian's Appliance Repair
Genesis Construction & Development
Inland Real Estate LLC
Mercer Health & Benefits, LLC.
Monroe Gerber Photography
Spokane Ear Nose and Throat Clinic
EconoHeat Inc.
WKA Innovations, Inc.
Gravity Jack

Southeast WA
D A M Concrete, Inc.
Toyota of Tri Cities
Senske Lawn and Tree Care Inc.
M Hotel & Conference Center
Hack N Mod Store
Gilbert Chrysler Jeep Dodge, Inc.
Pioneer House

North ID
Gypsy Girl Western Show Wear
Suspender Hut
CAP Smart Water Irrigation LLC
Redwing Hound Haulers
Porky G's

Central MT
Time of Your Life Events
Snowy Creek Builders

North Central MT
Plain Green Loans LLC
Cope Graphics

Western MT
The Web Mechanic
US Auto Auctions LLC
Magic Transport

Southeast MT
AAMCO (Billings)
Classic Memories Photography
First Interstate Bank

Eastern MT
Stockman Bank (Terry)
A-Plus Construction (Wolf Point)

The Nice List

Our BBB offers customers the chance to write reviews about companies they’ve worked with. These are a few kind words we’ve seen about Accredited Businesses in the past month.

USA Auto Sales, Inc. (Kennewick, WA)
Great service during the sale, and even better afterward. We had an issue with a truck we brought, and as soon as they knew about it - they got in contact with us, arranged and paid for it to be towed to the repair shop and went above and beyond their responsiblities in getting the situation fixed. They even got us a better interest rate after the fact. Highly recommend using them again. ~Kym D.

Star West Satellite, Inc. (Bozeman, MT headquarters/Buhl, ID location)
Couldn't be more pleased with how helpful the young gentleman was who came from Star West Satellite in Buhl, Idaho, to help me resolve some internet problems. I would not hesitate to contact him again for any similar problem. He was able to explain things to me in layman terms and was able to explain the technical part to the company I was having a problem with. Then we were able to get the situation settled to my satisfaction. Very pleased with the service. ~Karyl Y.

Forever Green Sprinklers (Spokane, WA)
Forever Green did a fantastic job on a sprinkler install in our front yard. We had an existing system in the backyard, and they were able to connect both of them so we could control both with one panel. The installers were very friendly and helpful when it came to explaining how to use the unit. They have been doing the sprinkler blow-outs in our yard for several years and they have always done a great job. ~Nicole C.

Rockwell Arms Inc. (Sandpoint, ID)
My experience with Rockwell Arms from pre-order through delivery was 100% positive. The staff were accessible, friendly and helpful when I called. I actually received my item in LESS time than the projected availability noted on their website. Pricing was very competitive compared to other similar offerings. Delivery was prompt and problem-free. I would highly recommend this business based on my experience. ~CJ

Heli Proz, Inc. (Billings, MT)
Heli Proz Inc. is an excellent group of people who come through every time. I order they ship the same day and my package gets to my house in 3 business days. I don't even think about shopping anywhere else, not even locally. Great job people thank you very much. ~Christina R.


Accreditation Spotlight: BBB Benefit Breakdown

BBB is proud to offer our new AB Affinity Savings Program to BBB Accredited Businesses. See below for savings from FedEx, HP, and Devries Business Services. 
Enroll today and start saving!

Enjoy exclusive savings on HP business products

BBB Accredited Businesses can enjoy special pricing on a wide range of HP business products, including printers, notebooks, desktops, tablets, servers, storage, networking, and much more. Plus, get flexible financing and leasing options, assistance from solutions specialists, and award-winning service and support. If you have questions or would like to order by phone, call 1-888-202-4465 and mention code HPMS3. To shop online, visit


BBB Accredited Businesses save BIG on FedEx® shipping services


Whether you’re looking for office and document support, or reliable and cost-effective shipping, you can count on FedEx and FedEx Office to deliver. BBB Accredited Businesses can now save up to 26% on select FedEx Express® and FedEx Ground® shipping and business services and up to 70% on FedEx Freight® shipping services. For more information or to enroll in this program, please visit


DeVries Business Services offers savings on document and hard drive shredding

DeVries Business Services provides exceptional and secure services to fulfill your needs in document management & storage, information destruction, secure courier service, and commercial moving.

BBB Accredited Businesses are eligible to receive discounts on document shredding services and hard drive destruction. To see detailed savings and enroll with DeVries Business Services, e-mail DeVries directly at with “BBB Affinity” in the subject line.


Register Now for Your BBB Accredited Business Orientation!

We are excited to announce Accredited Business Orientations in Montana this month. ALL businesses are invited... Please join us!

Who: All BBB Accredited Businesses, old and new! Feel free to invite non-accredited businesses who are interested in learning more about BBB.


Billings:  Wednesday, May 15th, program 8-9 am *Please note new location: Crowne Plaza, 27 N 27th St. Billings, MT

Missoula: Tuesday, May 21st, program 11-12:00 pm @ Best Western Plus Grant Creek Inn, 5280 Grant Creek Rd Missoula, MT *Lunch is provided at 12:00 if you'd like to stay

Wednesday, May 22nd, program 11-12:00 pm @ Holiday Inn, 5 Baxter Ln. Bozeman, MT *Lunch is provided at 12:00 if you'd like to stay

Your BBB's CEO, Elea Katzele, Director of Communications, Chelsea Maguire, and Accredited Business Services Manager, Morgana Walker, will walk you through benefits available to you as a BBB Accredited Business. This is an excellent opportunity to network with other accredited businesses in your community and get to know your BBB personally.

We will discuss the following topics and benefits at the orientation:

  • AB Only Page - How to log in to your AB Only Page and which benefits are available to you 24/7.
  • New programs in 2013 - BBB has implemented multiple new programs this year to benefit your business. See if one is right for you!
  • Why Choose BBB - Why do you choose to be a BBB Accredited Business?

Register Now! 

Click link above or email Morgana Walker directly at with your business name, attendee name(s), and best way to reach you.

*Skyline Inland Northwest, a BBB Accredited Business, will also be hosting a free seminar on Successful Trade Show Marketing Strategies from 1:00-4:00 pm. We encourage you to stay, enjoy lunch on us, and participate in their seminar.

We look forward to seeing you there!

Clearing the Air

If there are any corrections or clarifications to make with any previous Naming Names releases, our policy is to post it and make it known in the next month’s Naming Names. 

 Naming Names summarizes our region’s complaints for the previous month. Businesses that are called out have either failed to answer consumer complaints filed with the BBB, or they have received a high volume of complaints. We encourage ethical business standards and hold both accredited and non-accredited businesses accountable.

If any Accredited Business does not comply with our standards, the BBB suspends Accreditation and sends their status to the Board of Directors for review. Corrections and clarifications to previous Naming Names are welcome. Please send any questions or comments to