Naming Names - March 2013

April 11, 2013


The Naughty List

What is Naming Names about? Ethics and accountability. The Better Business Bureau seeks to advance marketplace trust by holding both BBB Accredited and non-accredited businesses accountable for their actions. Naming Names calls companies out by name for not answering consumer complaints during the previous month.

Central WA
Pen Friends Correspondence Club
Auto Vision Collision Center
The Guesthouse Inn Yakima
Quality Spray Service
Ron's Tacos and Burgers

Greater Spokane Region
New Edge Design
Aleks Roofing and Siding
Everything in the Dirt
Auto Star Transport, Inc.
Brian's Appliance Repair
Regal Satellite
WKA Innovations, Inc.

Southeast WA
Isla Bonita Mexican Restaurant
DIV Construction
Trans Plus (Sunnyside)

North ID
Mr. Tubs, LLC
Great Floors LLC
Keller Williams Realty
Mr. Rooter Plumbing (Hayden)
Beauty Bay Holdings
Silver Mountain Management
Mountain View Mobile Home Court, LLC
Quiznos (Lewiston)
Sleep Inn (Post Falls)
River City Mechanical

Central MT
Karen Yant HCG
Queen City Property Management

North Central MT
Plain Green Loans LLC

Western MT
Halo Heaven Inc.
G-Man Asphalt Inc.
AAA Plumbing & Heating

Southeast MT
Computer Village Inc.

Northeast MT
Crazy Wheel LLC

Top Complaint Industries in March:

  1. Auto Dealers - New (26)
  2. Collection Agencies (22)
  3. Auto Dealers - Used (22)
  4. Internet Services (20)
  5. Loans (18)
  6. Magazine Dealers (17)

The Nice List

Our BBB offers customers the chance to write reviews about companies they’ve worked with. These are a few kind words we’ve seen about Accredited Businesses in the past month.

Home Science Tools - Billings MT

We buy equipments from Home Science Tools for my daughter's AP Chemistry and Physics labs. They have great selections and reasonable price -- that's why we use their website. Shipments are prompt every time. Items are carefully packaged and we had never received a broken glass, which is amazing considering the many glass items in the chemistry labs. The exception was today's Neodymium Disc Magnets, which are very strong magnets and probably easily broken. There was a small chip on the surface so I contacted Home Science Tools to ask about the damage. They replied my email quickly with professionalism. Not only do they have great customer service, they do know the stuff that they are selling!  ~Cindy H.

AA Auto Salvage, Inc. - Spokane, WA

I'm new here in town and last weekend my car broke down and needed to be towed. I was lucky enough to have **** be the one to tow me. He was very professional, patient and nice. He also gave me some ideas of what might be wrong with the car and recommended a couple of places to take it to be worked on. A huge help with being new here. Thank you so much!! ~LM

Mainstream Electric, Inc. - Coeur d’Alene, ID

We had our electricity go out in our upstairs bathroom and we couldn't figure out what had gone wrong after checking the fuses etc. We called around to see if we couldn't find a solution as quickly as possible and we were referred to Mainstream by a friend. We gave them a call, they had someone out the next morning and the electricity restored in a matter of minutes with a reasonable bill. I would recommend them because of the quick and professional service they provide. ~Sara C.

Advanced Overhead Doors, LLC - Kennewick, WA

We bought a garage door opener through Sears. "Advanced Overhead Doors" installed it. ***** and **** knew exactly what they were doing, had it installed in no time, showed us how everything worked, cleaned up their mess, I can't say enough good things about the experience! Thanks. ~Connie S.


Accreditation Spotlight: BBB Benefit Breakdown

BBB is proud to offer our new AB Affinity Savings Program to BBB Accredited Businesses. See below for savings from FedEx, HP, and Devries Business Services. 
Enroll today and start saving!

Enjoy exclusive savings on HP business products

BBB Accredited Businesses can enjoy special pricing on a wide range of HP business products, including printers, notebooks, desktops, tablets, servers, storage, networking, and much more. Plus, get flexible financing and leasing options, assistance from solutions specialists, and award-winning service and support. If you have questions or would like to order by phone, call 1-888-202-4465 and mention code HPMS3. To shop online, visit


BBB Accredited Businesses save BIG on FedEx® shipping services


Whether you’re looking for office and document support, or reliable and cost-effective shipping, you can count on FedEx and FedEx Office to deliver. BBB Accredited Businesses can now save up to 26% on select FedEx Express® and FedEx Ground® shipping and business services and up to 70% on FedEx Freight® shipping services. For more information or to enroll in this program, please visit


DeVries Business Services offers savings on document and hard drive shredding

DeVries Business Services provides exceptional and secure services to fulfill your needs in document management & storage, information destruction, secure courier service, and commercial moving.

BBB Accredited Businesses are eligible to receive discounts on document shredding services and hard drive destruction. To see detailed savings and enroll with DeVries Business Services, e-mail DeVries directly at with “BBB Affinity” in the subject line.


Check out BBB's stats nationwide for 2012! We know it's too small to read here; click to view full size!

Clearing the Air

If there are any corrections or clarifications to make with any previous Naming Names releases, our policy is to post it and make it known in the next month’s Naming Names. The following companies addressed the complaints in question in past Naming Names:

 Naming Names summarizes our region’s complaints for the previous month. Businesses that are called out have either failed to answer consumer complaints filed with the BBB, or they have received a high volume of complaints. We encourage ethical business standards and hold both accredited and non-accredited businesses accountable.

If any Accredited Business does not comply with our standards, the BBB suspends Accreditation and sends their status to the Board of Directors for review. Corrections and clarifications to previous Naming Names are welcome. Please send any questions or comments to