Naming Names - February 2013

April 01, 2013


The Naughty List

What is Naming Names about? Ethics and accountability. The Better Business Bureau seeks to advance marketplace trust by holding both BBB Accredited and non-accredited businesses accountable for their actions. Naming Names calls companies out by name for not answering consumer complaints during the previous month.

Central WA
4 Wheeling Plus
A-Caveness Bail Bonds
Bill Millett Independent Appraiser
Pine River Ranch Bed and Breakfast
Simply Found A Boutique
Sneak a Peek
Woodard Auto and Truck
Yakima Waste Systems, Inc.

Greater Spokane Region
1880 Western Wear
Auto Star Transport, Inc
Brian's Appliance Repair
Cenex Ziptrip (Spokane)
Days Inn Hotel
Elite Fitness
Keystone Carpet
Northwest Auto Liquidators
Radiance Electric
Ryan's Import

Southeast WA
Friend & Friend Renovations
Tri-City Fence

North ID
Dave Smith Frontier Sales & Service
Parker Toyota
Dave Smith Motors
Custom Sheds
Panhandle Inspections
Fantazia Salon
Mountain View Mobile Home Court

Western MT
Auto Fix Repair and Sales
Dream Catcher Weighted Blankets
Halo Heaven
Majestic Elk Trading Post & Custom Taxidermy
Montana Custom Log Furniture
Montana Homefitters
Montana Muscle and Classics LLC
Shark Tech
Stockman's Bar
The Plumber Inc.
Tradehome Shoe Stores, Inc.

Central MT
Frosty's Snow Removal

North Central MT
Lithia Chrysler Jeep Dodge (Great Falls)

Southeast MT
AJ's Auto & Diesel Technologies
All Phase Contracting Inc.
Angela's Siberian Husky Puppies
KOA, Inc.
Metro Property Management
Sierra Leone General Contractors
Steady Brush Painters

Northeast MT
Phat Boyz Resources

The Nice List

Our BBB offers customers the chance to write reviews about companies they’ve worked with. These are a few kind words we’ve seen about Accredited Businesses in the past month.

Berry Built & Design, Inc. (Spokane Valley, WA)

We now have the kitchen of our dreams! With the patience and care the DesignTeam at Berry Built provided we arrived at a plan that gave us what we wanted in our kitchen. Walls came down, plumbers and electricians arrived, dry wallers , painters and floor people all arrived in a timely manner and if there was to be a delay I was always kept informed by **** *****. I appreciated the overall tidiness, at the end of each day the vacuum was used, things were put in a centralized area and for the most part we remained functioning in our home. The crew on a whole was friendly and very respectful. Matt and **** ***** were always available during the project and when a issue arose they immediately resolved it. Would I recommend Berry Built, ABSOLUTELY! Should We have another project in the future would I call them, ABSOLUTELY! I feel as though we gained a beautiful kitchen and new friends in the process! ~Terry S.

Chipman & Taylor Chevrolet-Oldsmobile Co. (Pullman, WA)

I brought my vehicle in for a transmission service recently and the staff at Chipman and Taylor was great. They serviced my vehicle and made sure I had a ride to and from work. They went above and beyond what they could have done. ***** was so helpful in explaining what they problem was with my vehicle and made sure to keep me posted on the status of it. I would highly reccomend this service team for anyone needing service to their vehicle. ~Frank W.

Be Timeshare Free (Livingston, MT)

After having negative experiences with a few other timeshare companies I'd tried to work with, I contacted Be Timeshare Free. I am very happy I did. I received wonderful help and was informed every step along the way what to expect and a time frame in which each one would take place. Everyone I interacted with at this company did a fantastic job. The price was reasonable and, while it did take a bit longer than I originally anticipated, it still was a reasonable length of time and I was kept up to date. I heartily recommend this company. ~Bonnie D.

Parry Jewelers, Inc. (Yakima, WA)

This organization is the most professional, caring business I have ever had an encounter with. Everything is wonderful about them. I come from out of town just to do business with them, if its buy diamonds or just repairs. I would highly recommend them to anyone. ~Teresa G.

New BBB Accredited Businesses

Welcome to our new BBB Accredited Businesses that joined in February:

Pacific Steel and Recycling  - Multiple Locations
Oxy-Sure Co, LLC  -  Orofino, ID
Cameron Phillips  -  Coeur D Alene, ID
Weavers Diesel Performance & Auto Repair  -  Dalton Gdns, ID
Blue Chip Chiropractic  -  Hayden, ID
Joshua Tree Physical Therapy -Hayden, ID
American Seating & Mobility-Post Falls, ID
Redman & Company  -  Rathdrum, ID
Edge Home Roofing, LLC  -  Rathdrum, ID
Winter Hawk Construction  -  Sandpoint, ID
Yellowstone Watch Inc.  -  Post Falls, ID

Be Timeshare Free  -  Livingston, MT
My Handyman Service  -  Billings, MT
Flynn Realty Inc.  -  Havre, MT
Mountain Transmission, Inc.  -  Helena, MT
Al Chaffee Tires Inc  -  Helena, MT
Rocky Mountain RV Sales & Service  -  Butte, MT
Tri-Med Services  -  Bozeman, MT
Blasting Technologies, Inc. - Bozeman, MT
Lo-Cost Auto Rental, LLC  -  Dillon, MT
Rowe Excavation Inc  -  Dillon, MT
Eco Italia, LLC  -  Missoula, MT
Diesel Power Parts & Machine - Missoula, MT
Five Valleys Restoration & Cleaning  -  Missoula, MT
Reliance Automotive, Inc.  -  Hamilton, MT
Abbott Valley Homestead - Martin City, MT
Blackwell Enterprises, Inc. - Whitefish, MT

J. Hammock & Associates, LLC - White Salmon, WA
Misty Meadows Landscape and Rockery  -  E Wenatchee, WA
Kidoodles Paint & Pool Supplies - Chelan, WA
Clearview Financial Inc  -  Ephrata, WA
Bishop Spray Service North Central Division  -  Moses Lake, WA
Barn Masters USA, LLC  -  Yakima, WA
Continuous Gutter & Roofing Company  -  Yakima, WA
CK Home Comfort Systems - Grandview, WA
Town & Country Siding & Windows, Inc.  -  Selah, WA
Cerda's Construction  -  Sunnyside, WA
Northwest Industrial Cleaning, LLC. - Deer Park, WA
Top to Bottom Home Inspection -Valleyford, WA
MAKWIL Construction Co  - Veradale, WA
Skyline Inland Northwest - Spokane Vly, WA
River City Upholstery & Top Shop  -  Spokane Vly, WA
Remax of Spokane  -  Spokane Vly, WA
Funsational Inc.  -  Spokane Vly, WA
Orchard Crest Retirement & Assisted Living Community  -  Spokane Vly, WA
Vista Construction and Development LLC  -  Spokane Vly, WA
CBS Collections Inc  -  Spokane, WA
Kirkwood Rodell Architects - Spokane, WA
Wolfe Architectural Group -  Spokane, WA
Steemer Express Cleaning and Restoration  -  Spokane, WA
Crossfit Spokane Inc  -  Spokane, WA
Auto Rain Contracting, LLC- Spokane, WA
Douglass Properties  -  Spokane, WA
Professional Insulation  -  Spokane, WA
JW Ironworks  -  Spokane, WA
Northwest Gutter King  -  Spokane, WA
Knutson's Piano Tuning & Repair -  Spokane, WA
Life Quest  -  Pasco, WA
E & J Construction Inc  -  Benton City, WA
Nuxall & Associates Real Estate Services, LLC  -  Kennewick, WA
Genesis Satellite & Cable-Kennewick, WA
Bishop Spray Service Othello Division  -  Othello, WA
L-C Applicators, Inc  -  Waitsburg, WA
Brown's Construction  -  Walla Walla, WA
Meyers Folsom Dental Clinic - Clarkston, WA

Accreditation Spotlight: BBB Benefit Breakdown

Add the Customer Review Button to your Website


The BBB Customer Review Button is a tool to drive feedback and interaction from your customers. This button can easily be added to your website and direct visitors to write a customer review on your BBB Business Review.


Below are step-by-step instructions on how to install the Customer Review Button on your website!

Why are BBB's Customer Reviews Better?


BBB Customer Reviews are free and must be from a person who has had an interaction with your business. They cannot be done anonymously, and you are notified 24 hours prior to them going live so that you may respond or alert BBB that the review was not posted by a customer of yours.


Get started!

  1. Go to your AB Only Page to log in.
  2. Choose 'Generate Your Customer Review Button' on the left hand side.
  3. Choose the Customer Review Button you like.
  4. Once chosen, the HTML code for your button will generate.
  5. Copy and paste the HTML code where you want it to appear on your website while in ‘edit mode’.

If you have questions or need assistance, contact your Accredited Business department at 800-248-2356.



Trade Show Season is here… Are you ready?


BBB hosted a booth at the Spokane Home & Yard Show this past month, and we were amazed at the beautiful landscape and product displays we saw. We were also overjoyed to see BBB Accredited Businesses proudly displaying their accreditation status for all to see!


Why is BBB Accreditation important at trade shows?


Differentiation! At a show with 50-100 similar businesses, what sets you apart? Making your booth interactive and fun is the first step, but also showing potential customers you set your company to higher standards is imperative.


Why does BBB have booths at trade shows?


We want to show off BBB Accredited Businesses like you! We educate consumers to make smart buying decisions, like researching companies before they buy. We encourage trade show attendees to look up companies with us on the spot to see their ratings, BBB Accreditation status, etc. We remind them that BBB Accredited Businesses have high standards and will proudly prove it.


BBB has also been spotted at the Coeur d’Alene Chamber Business After Hours show and Yakima Chamber Business Expo. We’ll see you in Missoula in April!


If you neeed a new certificate or BBB logo for your trade show booth, call us at 800-248-2356.

 Naming Names summarizes our region’s complaints for the previous month. Businesses that are called out have either failed to answer consumer complaints filed with the BBB, or they have received a high volume of complaints. We encourage ethical business standards and hold both accredited and non-accredited businesses accountable.

If any Accredited Business does not comply with our standards, the BBB suspends Accreditation and sends their status to the Board of Directors for review. Corrections and clarifications to previous Naming Names are welcome. Please send any questions or comments to