Friday morning, restaurant chain P.F. Chang's China Bistro confirmed reports that its stores had been the victim of a data breach. BBB asks consumers who have visited either P.F. Chang's or its affiliate, Pei Wei, recently to check their bank statements diligently for unusual activity.
Below is the statement released by Rick Federico, the CEO of P.F. Chang's, along with a link to a security information website set up by the restaurant chain for this specific occurrence.
STATEMENT BY RICK FEDERICO, CEO OF P.F. CHANG'S
Scottsdale, Ariz. (June 12, 2014) — On Tuesday, June 10, P.F. Chang's learned of a security compromise that involves credit and debit card data reportedly stolen from some of our restaurants. Immediately, we initiated an investigation with the United States Secret Service and a team of third-party forensics experts to understand the nature and scope of the incident, and while the investigation is still ongoing, we have concluded that data has been compromised.
At P.F. Chang's, the safety and security of our guests' payment information is a top priority. Therefore, we have moved to a manual credit card imprinting system for all P.F. Chang's China Bistro branded restaurants located in the continental United States. This ensures our guests can still use their credit and debit cards safely in our restaurants as our investigation continues.
We have also established a dedicated public website, pfchangs.com/security, for guests to receive updates and answers to their questions.
Because we are still in the preliminary stages of our investigation, we encourage our guests to be vigilant about checking their credit card and bank statements. Any suspected fraudulent activity should be immediately reported to their card company.
We sincerely regret the inconvenience and concern this may cause for our guests.
To read the release in its entirety and for instructions on how to navigate this situation, click here.
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