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Better Business Bureau ®
Start With Trust®
Eastern Washington, North Idaho and Montana
Naming Names November 2013: The Naughty & Nice List
December 12, 2013

 
 

The Naughty List

What is Naming Names about? Ethics and accountability. The Better Business Bureau seeks to advance marketplace trust by holding both BBB Accredited and non-accredited businesses accountable for their actions. Naming Names calls companies out by name for not answering consumer complaints during the previous month.

Central WA
Vic's Fix-it Shop
Greater Wenatchee Recycling
NuWest Contracting LLC
C. Speck Motors
Midway Automotive
AshThePainter


Greater Spokane Region
Mount Brier Amstaffs
Camping World of Spokane
Auto Star Transport, Inc
Pinewood Terrace Development
Precision Time (Spokane)
Prodigy Property Management, LLC
Trusted Detailing LLC
Wholesale Motors
Global Fitness


Southeast WA
Bill Acker Paving
Bride And Groom With A Broom
Chinook Heating & Air, Inc
Titan Painting and Remodeling
Silver Star Construction

North ID
Inland Northwest Marketing, LLC
Northwest Wireless LLC
Our Night Out, LLC
Robertson Plumbing
Sunshine Sports and Marketing LLC
Sweet Streak

Western MT
J2 Roofing & General Contracting
National Service Corporation
Silver Bow Outfitters
Lithia Toyota of Missoula
Montana Custom Log Furniture
Glacier Timberline Construction

Central MT
Bozeman Watch Co.
SurvivalFood.com, LLC
Vann's Inc.
Valley Villas II
Weston Construction
BPS Engineering
Robbin's Septic Tank

North Central MT
A PLUS On-Site Computer Repair LLP


Northeast MT
Fabric Attic

Southeast MT
A-Montana State Roofing, LLC
TooGood Tree Service Corp

The Nice List

Our BBB offers customers the chance to write reviews about companies they’ve worked with. These are a few kind words we’ve seen about Accredited Businesses in the past month. 


A-Plus Garage Door Services (Spokane Valley, WA)

We contacted ***** because a spring on our door had broken. He came out the same day and fixed it quickly. He was very friendly to my family and took the time to fully look at the garage door and determine why the root cause of the issue was. We found out the existing springs on our door were the wrong size. He replaced with the right size, and also talked to us about how to make the garage door more quiet. I love to keep my business local and with service like this, we will definitely refer others and use this company again! ~Michelle W.


Dermacare of the Tri-Cities (Richland, WA)

I heard about a free consultation at Dermacare on the radio. I was looking to improve my skin and learn of options and suggestions. The paperwork was minimal, wait time minimal. The staff is friendly, helpful, and very knowledgeable. I was impressed that some of the staff had some their services and products done themselves. I started with a silk peel which felt wonderful! I will going back for another silk peel and more in-depth information on anti-aging procedures. I would recommend Dermacare and their services to anyone. ~Tonirae H.


Zootown Real Estate, LLC (Missoula, MT)

***** helped us find our home a few years ago. We were moving to MT from out of state and she dedicated all the time that we needed during our short trip to look for houses. She provided us with a fantastic experience and if/when we buy another house, there is no doubt that she'll be our realtor again. ~Naomi K.


Platinum Shine Mobile Detailing & Hand Car Wash (Spokane Valley, WA)

I get my truck cleaned once per week and had a full detail done before the snow season. I'm very **** about my truck and these guys hands down exceeded my expectations. Leave the automatic washes alone and get a good hands on wash. You'll never return to the automatic world. There's a group of us who support this business because the service is outstanding! Hummer H2 ~Rob W.

Andrews Maintenance & Restoration LLC (Newman Lake, WA)

I have had **** & the crew from Andrews Maintenance and Construction complete large & small jobs around my home, inside & out. They are friendly & fair, realistic & knowledgeable yet willing to research options. I feel lucky to have found them after some bad experiences with others. ~Patricia J.

 


Accreditation Spotlight: BBB Benefit Breakdown

Customer Review Toolkit: 3 Ways to Encourage BBB Customer Reviews

Everyone loves receiving a compliment. Sometimes, your customers may just need a little nudge to give you positive feedback.

Your BBB offers free customer reviews on your BBB Business Review, and we want to help you generate positive reviews about your business, services and staff.

Below are three ways your business can help remind your happy customers to drop you a line about their experience.

1. Order 50 free, personalized BBB Customer Review Cards today!
 


These personalized 'leave-behind' cards are a new BBB Accreditation benefit and are available to you at no cost*. We recommend giving these to customers after you finish a job or include them with your invoices.

To order your new BBB Customer Review Cards, click here! Questions? Email Morgana Walker at mwalker@spokane.bbb.org.

  

*Please allow 3-4 weeks for printing and delivery. 50 cards will be provided for free each year. Orders of greater than 50 may require a small fee; please contact us for pricing.


2. Use Facebook (or other social media sites) to announce the opportunity to write customer reviews!

Social media is great way to quickly connect with many of your current and potential customers. Why not ask them for a little love?


Here's an example of a Facebook post your business could personalize and share:


We want your feedback! It helps us learn and grow, and your reviews help other consumers make informed decisions.


Please take a minute to leave a customer review on our BBB page: (insert link to your Business Review here)


Simply complete the review form and verify your email address. Thank you for your support, and happy holidays!


3. Add a line at the bottom of your email signature with a link to your BBB Business Review's Customer Review page.


Think of how many emails you send each day. What a great opportunity to provide your customers with a direct link to your business' customer review page!


Below is a sample line you could copy and paste into your e-signature with a personalized link:


We appreciate your feedback! Please take a moment to write a few words about your experience with our business: (insert link to your Business Review here)


What are you waiting for? Give your customers a little nudge and see what they have to say!


Newsworthy!

The 12 Scams of Christmas
 



Your Better Business Bureau is warning about these common holiday scams and frauds:

  • Malware e-cards: Viruses and malware often travel in e-mail attachments or links. Don’t click on an e-mail from someone you don’t know or a name you don’t recognize. When it doubt, delete!
  • Stranded grandkids: It’s the classic “grandparent scam.” If your grandchild, other relative or friend calls or e-mails to say they were robbed or hurt overseas, check before wiring money.
  • Counterfeit gifts: Low prices on luxury goods are almost always cheap counterfeits. At best, you’ll look like a Scrooge. At worst, you may be helping finance drug traffickers or terrorists.
  • Pickpockets: Need we say more? Keep your purse or wallet secure when shopping. Don’t get overburdened or put shopping bags down, even for a moment. Thieves are watching!
  • Stolen gift cards: Buy gift cards only from reputable dealers, not online or from individuals. It’s easy for a scammer to sell you the card, then pull off the funds before you can even give the gift.
  • Fake coupons: Be cautious when downloading coupons. Always make sure you are at a retailer’s real website. Be especially careful with coupon sites that ask for personal information.
  • Santa scammers: What could be more jolly than a letter from Santa addressed directly to your child? Make sure the site is real and not gathering your data for identity theft purposes.
  • Fake charities: Charities count on end-of-the-year giving, so be generous if you can. But be careful, too, because scammers set up fake charities with similar sounding names.
  • Bogus websites: It’s easy to mimic a real website, with logos and everything. Red flags: http (not the more secure https), no contact information, asking for payment by wire or money card.
  • Travel scams: With busy holiday travel, bargains may be tempting. Be cautious when booking through online ads, never wire money to someone you don’t know, and ask for references.
  • Romance scams: Everyone wants a special someone under the mistletoe, so holidays are prime time for scams. Be careful with an online sweetheart who gets cozy too fast or asks for money.
  • Puppy scams: Be very careful buying pets online, especially at the holidays. You may get a puppy mill pooch with problems, or you may get nothing at all because it was a scam.

If you are a victim of a scam, or aren't sure if something is legitimate, contact your BBB at 509-455-4200 or email info@spokane.bbb.org.

Clearing the Air


If there are any corrections or clarifications to make with any previous Naming Names releases, our policy is to post it and make it known in the next month’s Naming Names.

 Naming Names summarizes our region’s complaints for the previous month. Businesses that are called out have either failed to answer consumer complaints filed with the BBB, or they have received a high volume of complaints. We encourage ethical business standards and hold both accredited and non-accredited businesses accountable.

If any Accredited Business does not comply with our standards, the BBB suspends Accreditation and sends their status to the Board of Directors for review. Corrections and clarifications to previous Naming Names are welcome. Please send any questions or comments to info@spokane.bbb.org.