MT Public Service Commission Case with Basic Access Communications of DE Reveals Cramming Charges to MT Phone Bills

  
     
December 10, 2009

Helena, MT---Many Montana companies are receiving refund checks this week from a Delaware company for unauthorized crammed charges on their phone bills. The Montana Public Service Commission (PSC) began investigating Basic Access Communications, Inc. after receiving several complaints from Montanans about a mysterious $7.99  “conference call” charge appearing on their phone bills. The PSC has uncovered more than $80,000 in these illegal charges, which the company had agreed to refund, and there could be more.

The investigation revealed that the charges appeared from November 2007 to March 2008 on some Qwest customer phone bills. To ensure that the situation is not more wide-spread, the PSC is asking the public to double-check their Qwest billing statements for a “conference call” charge.

BBB and MT PSC ADVICE

Contact the PSC toll free at 800-646-6150 if you feel you have any unauthorized charges. Also file a formal complaint with BBB at: www.bbb.org

BBB NOTE

BBB report for company here: http://www.bbb.org/delaware/business-reviews/communication-consultants/basic-access-communications-in-wilmington-de-6001129/

About MT PSC
Made up of 5 elected commissioners, the PSC works to ensure that Montanans receive safe and reliable service from regulated public utilities while paying reasonable rates. Utilities regulated by the PSC generally include private investor-owned natural gas, electric, telephone, water, and sewer companies. In addition, the PSC regulates certain motor carriers, and oversees natural gas pipeline safety and intrastate railroad safety.