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Eastern Washington, North Idaho and Montana
BBB Accredited Business Revocation for April 2008: Montana Custom Hay
May 06, 2008

Montana Custom Hay aka Wyoming Hay Hauler
208 Swop Street
Hilger, MT 59451
(406) 538-6800
FAX: (406) 462-5325
Owners: Joan and Matt Miner

Spokane, WA - 05/06/08 - This company provides sales and hauling services of custom cut hay bales.

On April 2, 2008, this company's accreditation with the BBB was revoked by the BBB Serving Eastern Washington, North Idaho & Montana's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB, a violation of Standard #5, which states, "Promptly respond to any and all complaints forwarded by the BBB, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices."

The revocation of a BBB accredited business comes only after a BBB Standards Committee review process, which includes a suspension period. Accredited businesses have the opportunity to respond (or additionally respond) to complaints and also have the ability to resolve disputes via the BBB dispute resolution process, which includes mediation and/or arbitration. They also have the right to appeal a revocation, as well, and are given the ability to an appeal hearing where the BBB Standards Committee listens to additional information presented at the time.

Maintaining BBB accreditation requires meeting all BBB's standards, promptly responding to complaints forwarded by the BBB and making good faith efforts to resolve complaints in accordance with generally accepted good business practices.

BBB Accreditation Standards that ALL accredited businesses agree to when becoming accredited with the BBB:

STANDARDS FOR BBB ACCREDITED BUSINESSES

To be a BBB Accredited Business, an applicant must, at a minimum:

1. Be in business in the BBB's service area for not less than one year, or such longer period of time as necessary to evaluate an applicant's record, unless verifiable information indicates:

  1. The principals previously operated a firm with a satisfactory record in this or another BBB's service area; or
  2. The firm is a branch of an existing business or company that has met these trust standards.

2. Sign an Accredited Business Application and pay the appropriate dues and fees as set by the BBB.

3. Supply background information about the company, its principals or other information deemed essential to the BBB's responsibility to provide inquirers with factual reports that bear on the reliability of the business.

4. Fulfill all licensing and bonding requirements of applicable city, county, state and federal agencies and authorities, provide license numbers upon application for BBB Accreditation and provide periodic updates at the request of the BBB.

5. Promptly respond to any and all complaints forwarded by the BBB, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices.

6. Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.

7. Agree to, for unresolved complaints, (a) binding arbitration under BBB Rules of Arbitration or binding Mediation if the consumer also agrees or (b) pre-commitment to a dispute settlement process through a provider other than the BBB, and which the BBB determines substantially complies with BBB consumer dispute resolution criteria prior to accreditation approval.

8. Comply with any decisions rendered through the BBB or an alternative provider's binding arbitration program, or make a good faith determination as to whether to adhere to any informal dispute settlement decisions.

9. Cooperate with the BBB in efforts to eliminate the underlying causes of patterns of customer complaints that the BBB may call to the company's attention.

10. Cooperate with the BBB's activities and efforts to promote voluntary self-regulation within the business's industry.

11. Adhere to established BBB standards of advertising and selling; including the Code of Online Business Practices for online businesses that apply for the BBBOnLIne Reliability logo, and cooperate with the BBB in matters relating thereto.

12. Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of the BBB. A business must be suspended by the BBB's board when an action is filed if the allegations suggest such failure.

13. Refrain from using the name or logo of the BBB for commercial, sales or advertising purposes in any manner not specifically authorized in writing by the BBB.

14. Support the values and mission of the BBB and not engage in activities that reflect unfavorably on the BBB and its businesses:

  1. generally sell products or provide services that positively impact the quality of life in our community;
  2. present full and responsible advisories to alert consumers about potentially offensive, harmful or dangerous products made available to the public at their place of business or online;
  3. and whose business practices are such that the public is treated ethically, equally and honestly
  4. other activities such as a pattern of lawsuits and/or judgments that reflect on the company's reputation and standing in the community and its industry.

These Standards are what differentiate BBB Accredited Businesses from the rest. BBB is about its Standards and Delivering TRUST!