Naming Names - April 2012

May 09, 2012


The Naughty List

What is Naming Names about? Ethics and accountability. The Better Business Bureau seeks to advance marketplace trust by holding both BBB Accredited and non-accredited businesses accountable for their actions. Naming Names calls companies out by name for not answering consumer complaints during the previous month.

Central WA
AmeriGas Propane, Inc.
Joe's Yard Services
Mountain Time Sports
Okanogan Inn
Rising Phoenix Mastiff Rescue
True Step Shoe Repair

Greater Spokane Region
Amerigas Spokane
Deer Creek Apartments
Ecliptixnet Broadband, Inc.
Magic Corporation
Mercedes Benz of Spokane
Mobile Transport
Premera Blue Cross (Spokane)
U Save Cleaners

Southeast WA
All Mobile Transport
Auto Town Auto Sales

North ID
Advanced Custom Cabinets
Nielsen's Flooring America
Skyline Insulation, LLC

Central MT
Butte Quality Inn & Suites
Lithia Chrysler Dodge (Helena)

North Central MT
Plain Green Loans LLC
Tattoo York’s Forever

Western MT
Bill's 24 Hour Plumbing & Heating

"Action indeed is the sole medium of expression for ethics."
~Jane Addams

The Nice List

Our BBB offers customers the chance to write reviews about companies they’ve worked with. These are a few kind words we’ve seen about Accredited Businesses in the past month.

All Seasons Tree Service (Hayden, ID)

"Contacted firm owner at the Home Show and discussed needs. Dave called and stopped by for an estimate. I contracted with him for the job and it was performed with alacrity, professionalism and in a business friendly manner. I've used many tree services over the years but I'll continue to do business with All Seasons." ~Gary G.

RW Gallion, Inc. (Spokane Valley, WA)

"Dealing with RW Gallion, Inc. was a fantastic experience. Carolyn walked me all through the granite choices and helped me picked out something that ended up to be a perfect match in our home. The installation went beautifully and I can't say enough good things about the experience. Thank you for providing such a terrific product and phenomenal service!" ~Julie L.

Rainbow International Restoration & Cleaning (Kalispell, MT)

"This last winter we had a broken water pipe that saturated two levels of our home. Our friends told us that they used Rainbow Restoration when they had a problem with their dishwasher leaking. We called them right away and they showed up at our house in about 30 minutes. They were so nice and understanding. Their technicians were professional, nicely dressed and it was reassuring that they were wearing Identification on their coats. They were very good at explaining how water can effect the home if not dried-out correctly. They also explained how they use a daily moisture map to track the drying process. We never had to contact our insurance after the initial phone call. Rainbow took care of all the details and worked with the assigned adjuster. We are confident that our home is as dry as it was before the flooding. After the drying was done they did a great job cleaning our carpets. We will alway call Rainbow Restoration in the future." ~Randy D.

Looking Forward… Tips You Can Trust

Memorial Day is a time to honor those who serve and remember those who have died in war. But sadly, it has also become a key opportunity for scammers to target those who are serving or have served their nation, especially elderly veterans. BBB is urging consumers and donors to be on the lookout for deals that seem too good to be true and for disreputable charities.

“The unique lifestyle of our service members makes them prime targets for scammers,” notes Brenda Linnington, Director of BBB Military Line. “It’s imperative that we educate our service members and ensure that the support we give to them equals the effort they make every day on behalf of us.” Linnington said scams can include those that target service personnel and their families directly, but also those that appear to be helping military members via charities.

Among the scams to watch out for:

  • Posing as the Veterans Administration and contacting veterans to say they need to update their credit card, bank or other financial records with the VA;
  • Charging service members for services they could get for free or less expensively elsewhere, such as military records;
  • Fraudulent investment schemes that convince veterans to transfer their assets into an irrevocable trust;
  • Offering “instant approval” military loans (“no credit check,” “all ranks approved”) that can have high interest rates and hidden fees;
  • Advertising housing online with military discounts and incentives, and then bilking service personnel out of the security deposit;
  • Trying to sell things like security systems to spouses of deployed military personnel by saying the service member ordered it to protect his or her family;
  • Selling stolen vehicles at low prices by claiming to be soldiers who need to sell fast because they’ve been deployed;
  • Posing as government contractors recruiting veterans and then asking for a copy of the job applicants’ passport (which contains a lot of personal information);
  • Posing on online dating services as a lonely service member in a remote part of Iraq or Afghanistan, and then asking for money to be wired to a third party for some emergency.

BBB advises service members, veterans and all consumers never to give personal identification information (Social Security, bank account, military identification or credit card numbers, etc.) to anyone who contacts you by phone or e-mail, and to be wary of any solicitations that involve purchasing something or transferring money. Consumers can check out businesses and charities for free at

For more information, visit 

Repeat Offenders

Repeat offenders are companies that have an excessive number of complaints closed within a month; not based on their responses to complaints. The following businesses had 5 or more complaints closed in the month of April.

What’s Shakin’ With Your BBB?

Our BBB covers all of Eastern Washington, North Idaho, and Montana. That’s approximately 210,000 square miles of businesses and consumers we are able to serve. To make sure we are providing the best service to you, we do our best to travel from Spokane to visit other cities in our region. Elea Katzele, our new President & CEO, recently toured Central and Eastern Washington to reach out to Accredited Businesses, local media, and give presentations on ethics. Here are the highlights of the trip:

CORE Presentation, Quincy High School

Character, Optimism, Respect, and Ethics: these are the values that our youth must believe in to support the mission of a marketplace built on trust. Elea and Chelsea Dannen, our PR & Media Specialist, spent the morning with Quincy High School students encouraging them to think about how their decisions affect others. We defined ethics and applied that definition to everyday situations. The students we presented to have the chance to participate in an essay contest about ethics, we can’t wait to see the entries!

If you know of a high school that would benefit from the CORE presentation, contact Coleen Smith at

Wenatchee, Yakima, and Tri-Cities Media

Elea and Chelsea had the chance to meet with local media in Wenatchee, Yakima, and Tri-Cities. It was a great opportunity to see what stories are affecting businesses and consumers across the state. The Wenatchee World, Yakima Herald, Yakima Valley Business Times, KIT Radio, KIMA TV, KONA Radio, KAPP/KVEW, and KNDU were kind enough to chat with us. Thank you!

Local Chambers of Commerce

We embraced the opportunity to meet with the local Chambers of Commerce in Wenatchee, Yakima, and Tri-Cities. It was great to see the growth and entrepreneurship across Washington!

If there are any corrections or clarifications to make with any previous Naming Names releases, our policy is to post it and make it known in the next month’s Naming Names.

Naming Names summarizes our region’s complaints for the previous month. Businesses that are called out have either failed to answer consumer complaints filed with the BBB, or they have received a high volume of complaints. We encourage ethical business standards and hold both accredited and non-accredited businesses accountable.

If any Accredited Business does not comply with our standards, the BBB suspends Accreditation and sends their status to the Board of Directors for review. Corrections and clarifications to previous Naming Names are welcome. Please send any questions or comments to