BBB has made it fast, free and easy for people to file complaints. We take complaints against any business, charity or non-profit organization, whether BBB Accredited or not. We handle complaints primarily relating to marketplace transactions, including advertising claims.
BBB typically does not require that a complaint meets a certain monetary threshold. We strongly encourage consumers to contact the business first, however a complaint will not be rejected if the consumer declines to do so.
BBBs typically do not impose additional requirements, such as requiring that complaints meet a certain monetary threshold. And, while BBB’s strongly encourage consumers to first contact the business, a complaint will not be rejected because the consumer declines to do so.
Disagreements between businesses and their customers. However, we reserve the right to reject complaints that use abusive or foul language.
We do not handle:
If a complaint meets the following criteria, it must be accepted by BBB and treated as a complaint for purposes of reporting.
What to expect after filing a complaint:
Everything you submit will be forwarded to the business within two business days. The business is given 10 business days to respond; if a response is not received, a second request will be made. You will be notified of the business’ response when we receive it (or notified if we did not get a response). Complaints are usually closed within 30 business days.
What all happens when you file a complaint? See our Complaint Process page for more details.
Another thing to be aware of is that the BBB office in your area may not be the BBB that handles your particular complaint. For more information on this subject, click here.