Learn About Our Complaint Services


BBB has made it fast, free and easy for people to file complaints. We take complaints against any business, charity or non-profit organization, whether BBB Accredited or not. We handle complaints primarily relating to marketplace transactions, including advertising claims.

BBB typically does not require that a complaint meets a certain monetary threshold. We strongly encourage consumers to contact the business first, however a complaint will not be rejected if the consumer declines to do so.

BBBs typically do not impose additional requirements, such as requiring that complaints meet a certain monetary threshold. And, while BBB’s strongly encourage consumers to first contact the business, a complaint will not be rejected because the consumer declines to do so.

What complaints do we handle?

Disagreements between businesses and their customers. However, we reserve the right to reject complaints that use abusive or foul language.

We do not handle:

  • workplace disputes;
  • discrimination claims;
  • matters that are or have been litigated;
  • claims about the quality of health or legal services.

Complaint Requirements

If a complaint meets the following criteria, it must be accepted by BBB and treated as a complaint for purposes of reporting.

  • The complaint includes the complainant’s name and postal address;
  • The complaint includes the business’s name and provides sufficient information to determine the business’s location;
  • The complaint seeks assistance from BBB;
  • The complaint is from a customer, or the customer’s authorized representative, of the business complained about;
  • The complaint relates to a marketplace issue;
  • The complaint alleges a problem experienced with the services or products that the company provided or allegedly agreed to provide;
  • The complaint is not in litigation and has not have been resolved by a previous court action, arbitration, or settlement between the parties; and
  • The complaint contains no abusive language.

What to expect after filing a complaint:

Everything you submit will be forwarded to the business within two business days. The business is given 10 business days to respond; if a response is not received, a second request will be made. You will be notified of the business’ response when we receive it (or notified if we did not get a response). Complaints are usually closed within 30 business days.

What all happens when you file a complaint? See our Complaint Process page for more details.

Another thing to be aware of is that the BBB office in your area may not be the BBB that handles your particular complaint. For more information on this subject, click here.