Business ProfileforCDA Glass Inc

On 6/6/23, I made an inquiry to CDA Glass about installing a custom sliding glass door with a pet door insert. CDA Glass was the only installer that carried this specific door in our area. ***, the installer, came to our home and measured for the sliding glass door on 6/6. On 6/13, I called to confirm measurements and location of the door as the original measurements taken by *** were for the wrong door. I confirmed with ***** over the phone as to the height, size of door, and color of the frame which was to match our current existing door frame which is beige. I paid $800 on 6/22/23 as a deposit to order this custom door piece. On 8/4/23, *** came to install the custom made sliding glass door with pet door insert. The door was the correct size but in the wrong color, white. On 8/9/23, my husband called CDA glass and spoke to ***** stating that the color of the door was incorrect and inquired if he could see the order form. The order was taken over the phone so the color selection was made by ***** of CDA Glass on the order form. ***** told my husband we were wrong and I had said white for the color on the phone and that the full balance was due immediately. She would not listen to our concerns or work with us on a solution over the phone. We have made attempts via email to find an amicable solution and ***** has never been open to discussion and only threatens to send us to collections. I am sure that I ordered a beige door and ***** insists that I did not. We have offered her the chance to paint the door, replace the door with the correct color or provide a discount so we can fix it ourselves. In a show of good faith that we were not trying to avoid paying, my husband dropped off a check for $295.14 on 8/22 to cover the installation, a separate custom piece (that was built correctly) and tax while we worked towards a solution on the wrong color door. On 8/27 we tried another email with no response until 11/13/23 when another collections threat was made.