BBB Business Review

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BBB Accredited Business since

Ambassador Programs, Inc.

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Phone: (800) 669-7882 Fax: (509) 568-7050 157 S Howard St Ste 601, Spokane, WA 99201 View Additional Web Addresses

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Ambassadors Group, Inc. is the parent company of People to People Ambassador Programs, a student travel provider who specializes in educational travel for students in fifth grade through college. Student trips include domestic leadership programs and international student ambassador travel to all seven continents. Student ambassador delegations typically range between 30 and 40 students with a target student / leader ratio of 10-to-1. All students of eligible age are invited to apply, and the company makes extensive use of direct mail and digital invitations to invite student travelers. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ambassador Programs, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ambassador Programs, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Ambassador Programs, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: December 01, 1982 Business started: 01/01/1963 in WA Business started locally: 01/01/1963 Business incorporated 08/03/1995 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Type of Entity


Business Management
Ms. Rhonda Lashbrook, Senior Mgr, Health & Safety Mr. Ralph Baard, VP of Customer Experience Ms. Lisa Netz, Sr. Director of Finance / Corporate Controller Ms. Natasha Porter, VP of Leadership Programs
Contact Information
Principal: Ms. Rhonda Lashbrook, Senior Mgr, Health & Safety
Business Category

Travel Escorts Travel Clubs Student Exchange Programs

Alternate Business Names
Ambassador Education/Program Group Ambassador Sports Program Citizen Ambassador Program Educational Travel Company International Ambassador Programs People To People Program People to People Student Ambassador Program People to People Student Ambassador Programs Student Ambassador Program World Adventures Unlimited, Inc

Customer Review Rating plus BBB Rating Summary

Ambassador Programs, Inc. has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.