BBB Business Review
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BBB Accredited Business since
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Ambassadors Group, Inc. is the parent company of People to People Ambassador Programs, a student travel provider who specializes in educational travel for students in fifth grade through college. Student trips include domestic leadership programs and international student ambassador travel to all seven continents. Student ambassador delegations typically range between 30 and 40 students with a target student / leader ratio of 10-to-1. All students of eligible age are invited to apply, and the company makes extensive use of direct mail and digital invitations to invite student travelers.
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A BBB Accredited Business since
BBB has determined that Ambassador Programs, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ambassador Programs, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 16 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||16|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||129|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781
Type of Entity
Business ManagementMr. James Burdine, VP of Business Development Mr. Eric Anderson, VP Marketing Mr. Ralph Baard, VP of Customer Experience Ralph Baard Ms. Nicola Balmain, VP of Travel Services Mr. Mike Bowers, Sr. Director Health and Safety Mr. Doug Creeley, VP Chief Information Officer Mr. Bryan Fix, VP of Human Resources Mr. Kristi Gravelle, VP of Finance Ms. Linda Hansen, Executive Assistant Ms. Lisa Netz, Sr. Director of Finance / Corporate Controller Ms. Natasha Porter, VP of Leadership Programs Ms. Lindsey Suda, Social Media Manager Mr. Sean Yarnell, Delegate Care Specialist
Travel Escorts Travel Clubs Student Exchange Programs