BBB Business Review

This Business is not BBB accredited

Camping World of Spokane

Additional Locations

Phone: (509) 828-4436 19651 E Cataldo Ave, Liberty Lake, WA 99016 http://www.campingworldofspokane.com/

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Camping World of Spokane include:

  • 11 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Camping World of Spokane include:

  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 11

Additional Complaint Information

On September 30, 2014, BBB contacted the business concerning its pattern of complaints filed with BBB.  Particularly, we specifically noticed claims from consumers stating that Camping World fails to provide timely repairs.  In addition, Camping World's repairs are inferior and not done to the customer's satisfaction or per terms of the warranty.  
On October 15, 2014, Camping World of Spokane responded to BBB's concerns stating since February 2014 they have made a series of management and staffing changes to lessen the complaints and customer dissatisfaction. The problems that are temporarily persisting are not of a competency problem, but of a lack of experience working together. This is quickly subsiding and the quality and proficiency of the whole operation along with customer satisfaction is rising. Although we are Camping World; with currently 134 stores nationwide, we are franchised separately with regards to product lines.  If we are not the selling dealer or represent the particular brand we are servicing, we have to submit any warranty claims through the selling dealer and wait for authorization for these repairs and then place the order for parts when applicable. This fact causes uncontrollable delays and surely causes frustration for our customers. This policy is dictated by the manufacturers and is relayed to our customers at the time of sale as well as the time of servicing. We have, at almost every instance, gone above and beyond to make our customers happy. Whether money or free labor to help satisfy the customer, we have been there for them. We, nor anyone else, can make everyone happy, but we try.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Camping World of Spokane
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 28, 2013 Business started: 09/24/2007 in WA Business started locally: 09/24/2007 Business incorporated: 07/12/2004 in MN
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Karin Bell, Member; Manager Mr. Marcus Lemonis, Member; Manager Mr. Brent Moody, Member; Manager Mr. Roger Nuttall, Member; Manager Mr. Brian Robbins, General Sales Manager
Contact Information
Principal: Ms. Karin Bell, Member; Manager
Principal: Mr. Marcus Lemonis, Member; Manager
Principal: Mr. Brent Moody, Member; Manager
Principal: Mr. Roger Nuttall, Member; Manager
Customer Contact: Mr. Brian Robbins, General Sales Manager
Business Category

Trailers - Camping & Travel Recreational Vehicles - Dealers

Alternate Business Names
Camping World RV Sales Foley RV Center, LLC
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
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