BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Firestone Complete Auto Care

Additional Locations

Phone: (509) 838-8565 115 W 3rd Ave, Spokane, WA 99201

Click for BBB Rating on Firestone Complete Auto Care

BBB Business Reviews may not be reproduced for sales or promotional purposes.


According to information in BBB files this company operates a chain of more than 1,700 company-owned automotive tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Complete Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Firestone Complete Auto Care. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Complete Auto Care.

Additional Information

BBB file opened: January 01, 1975 Business started: 09/13/2001 in DE Business incorporated 11/09/2001 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ken McKenzie, Manager Mrs. Christa Rodgerson, Manager
Contact Information
Principal: Mr. Ken McKenzie, Manager
Principal: Mrs. Christa Rodgerson, Manager
Business Category

Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Inspection Stations Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies

Alternate Business Names
Bridgestone Bridgestone Retail Operations, LLC Expert Tire Firestone Firestone Tire and Rubber Firestone Tire and Service Centers GCR Tire Center Mark Morris Tire
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.