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Star West Satellite is a Regional Service Provider for DISH Network.
Star West only handles the service and installation side of DISH Network. Star West has no control over programming, pricing, or warranty of DISH Network equipment and services/call centers.
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A BBB Accredited Business since
BBB has determined that Star West Satellite, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Star West Satellite, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Type of Entity
Business ManagementMs. Miranda Johnson, Control Team Ms. Theresa Alderman, Control Team Mr. Pete Soprepena, Owner/President
Television - Cable, CATV & Satellite Cable TV, Internet & Telephone Installation Service Satellite Communication - Common Carrier Satellite Equipment & Supplies
Products & Services
Star West Satellite, Inc. sells the following brand(s): DISH Network
Star West Satellite, Inc. offers the following product(s): DISH Network
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Additional Phone Numbers
- (800) 721-5686 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In late September 2012 Star West Satellite sent a tech. to install satellite at our home, the tech. drilled through wiring and we lost power in part of our home. The problem was discovered while the tech. was still doing his install and suggested we had a bad breaker so my wife drove to town to buy a replacement. After installing the new breaker, the problem still existed so we contacted the tech. and advised him of the situation, he stated that he would contact his boss ****** and that ****** would make contact with us to resolve the issue. ****** never called so we called him to see how this matter would be handled. He was quite adiment that the problem was PROBABLY not caused by his company and was very rude to my wife in the process. I personally contacted ****** as I was quite concerned for my families safety with the electric still being down, he played it down stating that he didn't know for sure if the problem was caused by his tech. After explaining the seriousness of the problem to ******, he asked if I could locate an electrical repairman to look into it further as he would not have the time to do so himself. I did locate an electrician and had the repair done emmediately, The electrician found that Star West had in fact drilled through the wiring inside the wall, I took pictures and immediately sent them to ****** who said that he would reemburse us for the amount that I had paid the electrician. A couple weeks passed and we had not recieved the reembursment. I contacted ****** and he stated that he didn.t have our address so, once again, I gave it to him. Another week went by and still no reembursment so once again, I called ******. He claimed that it was turned in to his settlement department. Another couple weeks passed and at least one more call to ****** and I decided to drive to his office and confront him personally about this whole runaround,He was unavail. but his assistant took my info and promised to take care of the matter. Over 3 months later, no resolution???????
Desired Settlement: The money that was spent on repairs and the breaker we had bought at suggestion from tech. A handwritten apology would be nice too.
I apologize that this customer has had a poor experience with our company, and futher apologize for the damage to your home. A check to reimburse you for your electrician and supplies was mailed to you on 12/4/12, but was returned to us as insufficient address. We received the corrected address, and remailed the check on 12/26/12. It should arrive shortly.
Again, I am sorry that this has happened. Please let me know if I can be of further assistance.
Problems with Product/Service
Read Complaint Details
Complaint: Technician came to our home to install new satellite tv equipment. Our old equipment was working great, we just needed more recording space. He was at our home for 8 hrs. He was unable to install the satellite equipment because he says it wasnt working correctly. He said he would put my satellite system back to how it was when he showed up and return the next day with the correct working equipment. We made an appt. to make sure. Technician left. I have no T.V. The technician never returned the next day. My satellite system is not working, all four of our t.v.'s dont work. He came to our home un installed our equipment and re installed it incorrectly! I called several times to speak to a manager and was told no one could come out to help me until the following week! 7 days with no t.v. This was after we already had a scheduled appt that no one showed up for. Poor Poor customer service. Oh, and the technician left my house while it was raining with remaining electronic equipment (im guessing for other customers) in the bed of his truck, not covered, getting soaking wet. Electronics and water dont mix. Very dissatisfied.
Desired Settlement: I would like someone to handle my situation with responsibility. Your company messed up, all we want is for it to be fixed when we scheduled it to be fixed (the next day). It would also help if the technician that showed up to a customers home knew what he was doing and had previous training.
First and foremost, I would like to apologize to the customer for the poor initial install. Upper management has been notified, and we will see that this technician receives the proper training.
The customer then received credits from Dish Network for the inconvience.
The customer called on 10.28.12, regarding their system. At this time, they spoke to both Star West Satellite and to Dish Network.
On 10.29.12, one of our leads completed their install.
Again, I apologize to the customer that we were unable to complete their original install. The install was completed two days later, and I hope that this will not negatively influence her experience with Star West and Dish Network.