BBB Business Review

BBB Accredited Business since

Kyle Gibson Rock-n-Landscapes

Additional Locations

Phone: (509) 396-9947 View Additional Phone Numbers 8703 W Canyon Ave, Kennewick, WA 99336 View Additional Email Addresses http://www.rock-n-landscapes.com

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Description

Kyle Gibson Rock-n-Landscapes & Rock-n-Pools, LLC provides a comprehensive landscape & swimming pool design and installation service for homeowners and commercial locations. Our services include:  swimming pool & landscape design consultations, computer generated 3-D animated landscape & pool plans, installation and repair of swimming pools (all kinds) and spas, full landscapes, paver and concrete patios & pool decks, engineered basalt rock retaining walls, rockeries, accent boulders, fire boulders, fire pits, fireplaces, outdoor kitchens, irrigation and sprinklers, sod and plant installation, decorative planting beds, water features to include waterfalls, ponds, fountains and streams, and specialty rock fabrications (e.g., drilled boulders used for water features and fire boulders, and engraved boulders).

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kyle Gibson Rock-n-Landscapes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Kyle Gibson Rock-n-Landscapes include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Kyle Gibson Rock-n-Landscapes
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: August 17, 2012 Business started: 10/10/2002 in WA Business started locally: 08/01/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
http://www.lni.wa.gov/
Phone Number: 800-647-0982

Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
https://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/Default.aspx
Phone Number: (360) 664-0116
Fax Number: 360-705-6699

Type of Entity

Sole Proprietorship

Business Management
Mr. Kyle Gibson, Owner Ms. Lori Davies, Office Manager
Contact Information
Principal: Mr. Kyle Gibson, Owner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair Tile - Ceramic - Contractors & Dealers Contractors - Retaining Wall Artificial Rock Scapes Landscape Contractors - Commercial Landscape Architects Landscape Contractors Landscape Designers Concrete Contractors Drainage Contractors Excavating Contractors Mason Contractors Paving Contractors Swimming Pool Equipment & Supplies

Products & Services

Kyle Gibson Rock-n-Landscapes sells the following brand(s): Aquamatic, Artistic pavers, Belgard pavers, BTL Liners, Dekor, Hydrazzo, Pentair, Plastimayd, Zodiac Pool Products

Kyle Gibson Rock-n-Landscapes offers the following product(s): Automatic Pool Covers, Decorative planting beds, Engineered basalt rock retaining walls, Fire boulders, fire pits, fireplaces, Full landscapes, Irrigation and sprinklers, LED landscape lighting, Manual pool covers (solar covers & reels, mesh covers), Outdoor kitchens , Pavers and concrete patios & pool decks, Rockeries and accent boulders , Sod, Specialty rock fabrications (drilled boulders and engraved boulders), Swimming pool & landscape designs, Trees and plants, Vinyl, Fiberglass, and Shotcrete swimming pools and spas, Water features (waterfalls, ponds, fountains and streams)

Method(s) of Payment
Cash, Check, VISA, MasterCard, Debit cards
Refund and Exchange Policy
LIMITED WARRANTY

Full One-Year Warranty on Swimming Pool and Spa Installation:

If failures or defects occur to swimming pools or spas (aka hot tubs) or included equipment that is not due to any of the warranty exclusions during the first year after completion date, the swimming pool or spa will be repaired free of charge. Additionally, most swimming pool and spa products and materials have extended manufacturer warranties. If failure or defect is solely due to a swimming pool or spa product defect and product is covered by a manufacture warranty, then delivery, installation labor, and any additional material costs required to install replacement and/or perform repair will be paid by product owner.

30-Day Limited Plant & Sod Warranty:

All trees, plants, and lawns are guaranteed to be alive and viable at time of installation.  If failures or defects occur to living material (e.g., trees, plants, and sod) that is not due to any of the warranty exclusions during the first 30 days after completion date, the living material will be replaced free of charge one time.  Additionally, some living materials have 1-year supplier warranties.  After 30 days, if living matter fails to thrive and product is covered by a warranty, then delivery, installation labor and any additional materials required to install replacement will be paid by product owner.

Limited One-Year Warranty on Irrigation Systems and Hardscape Products and Installation:

If failures or defects occur to irrigation systems or hardscapes that is not due to any of the warranty exclusions during the first year after completion date, the irrigation system or hardscape item will be repaired and/or
replaced free of charge one time.  Hardscape materials included under this warranty consist of:  retaining walls, pavers, blocks, fire products, water features, outdoor kitchen equipment, concrete, and landscape lighting.  Additionally, some hardscape materials have extended manufacturer warranties. If failure or defect is solely due to a product defect and product is covered by a manufacture warranty, then delivery, installation labor, and any additional material costs required to install replacement and/or perform repair will be paid by product owner.

Warranty Exclusions:

This warranty does not apply to installation or product failures or defects after installation of swimming pools, spas, living matter, irrigation systems, materials, or hardscape products if any of the following occur:  manufacturer or supplier defects; variations or deficiencies in sprinkler or irrigation systems functionality caused by water volume, pressure, or sediment; water discoloration or disfigurement; erosion or settlement; damage created by lack of rain gutters; abuse or vandalism; acts of nature or adverse weather conditions (including wind, heat, or freeze damage); acts of God; vehicular or pedestrian traffic; owner’s negligence or misuse; not cleaning emitters and sprinkler heads of debris on a regular basis; acts of other persons or external entities not controlled by the company; or work done by others.  Work done by others consists of other persons or property owners:  making changes to items installed by our company; performing work on top of or adjacent to items installed by our company (e.g., such as installation by others of:  electrical, plumbing, concrete, asphalt, paint or chemical sprays, stucco, fences, decks, concrete overlay, or other items installed by other contractors); and/or performing improper or incorrectly maintenance or repair. Improper or incorrectly performed maintenance, service, or repair immediately voids this warranty.  If failure or defect is due to any of the warranty exclusions and repair and/or replacement is requested, then delivery, installation labor, and all material costs required to purchase and install replacement and/or perform repair will be paid by product owner.

Warranty Service:

This warranty is transferable to others upon change of ownership as long as it is within the warranty period.  Change orders will only be covered by this warranty, if agreed-upon, authorized by both parties and documented in writing.  All verbal change orders will not be covered under the warranty. To obtain service under this warranty, the property owner must contact the company by either email, mail, or calling the number listed on this contract. The company will inspect the owner’s premises within ten (10) days of such notification at a mutually agreeable time, and if it is determined that warranty service is necessary and meets the specifications in this warranty, the company will perform such service at an agreed upon time.  Amount of repairs cannot exceed the original cost of the line item included on this contract.  Repairs required in accordance with this warranty must be completed by our company or a company directly contracted by us or our company is not responsible for costs. The company is not liable for any consequential or incidental damages other than damages expressly imposed by law arising out of the failure of any part of the repair work done or the material used to complete the repair work.  No informal dispute settlement mechanism exists to resolve disputes which may arise under this warranty.

Revision and Modification of Terms:

The company may by its sole discretion, modify or revise the terms of the warranty at any time as it may deem necessary and product owner is bound by any such modifications or changes.

All scheduling agreements are contingent upon availability of material and meeting legal requirements. Contractor is not responsible for additional expenses or delays due to causes beyond the contractor control (e.g., weather, timeliness of inspection approvals, change orders, permit issuance delays, back-ordered materials, availability of specific subcontractors, or other unforeseen problems).
Alternate Business Names
Kyle Gibson Rock and Landscape Kyle Gibson Rock-Landscapes-Pools, LLC Kyle Gibson Rock-n-Pools, LLC Landscape Builders Company Rock-Landscapes-Pools, LLC Rock-n-Pools, LLC
Licensing

UBI#: 602 240 111; Contractor Registration No: KYLEGGR901QN; State Industrial Insurance Number (Worker’s Compensation Account Number):042, 999-01; Federal Tax ID Number: 27-3924626

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