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BBB Accredited Business since

Kyle Gibson Rock-n-Landscapes

Phone: (509) 396-9947 View Additional Phone Numbers   View Additional Email Addresses http://www.rock-n-landscapes.com



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Description

Kyle Gibson Rock-n-Landscapes & Rock-n-Pools, LLC provides a comprehensive landscape & swimming pool design and installation service for homeowners and commercial locations. Our services include:  swimming pool & landscape design consultations, computer generated 3-D animated landscape & pool plans, installation and repair of swimming pools (all kinds) and spas, full landscapes, paver and concrete patios & pool decks, engineered basalt rock retaining walls, rockeries, accent boulders, fire boulders, fire pits, fireplaces, outdoor kitchens, irrigation and sprinklers, sod and plant installation, decorative planting beds, water features to include waterfalls, ponds, fountains and streams, and specialty rock fabrications (e.g., drilled boulders used for water features and fire boulders, and engraved boulders).


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kyle Gibson Rock-n-Landscapes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kyle Gibson Rock-n-Landscapes include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Kyle Gibson Rock-n-Landscapes
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: August 17, 2012 Business started: 10/10/2002 in WA Business started locally: 08/01/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington State Department of Labor & Industries
7273 Linderson Way SW , Olympia WA 98501
http://www.lni.wa.gov/
Phone Number: 800-647-0982

Washington State Department of Licensing
PO Box 9034 , Olympia WA 98507-9015
https://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/Default.aspx
Phone Number: (360) 664-0116
Fax Number: 360-705-6699

Type of Entity

Sole Proprietorship

Business Management
Mr. Kyle Gibson, Owner
Contact Information
Principal: Mr. Kyle Gibson, Owner
Customer Contact: Ms. Onette Gibson Jr.
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair Tile - Ceramic - Contractors & Dealers Contractors - Retaining Wall Artificial Rock Scapes Landscape Contractors - Commercial Landscape Architects Landscape Contractors Landscape Designers Concrete Contractors Drainage Contractors Excavating Contractors Mason Contractors Paving Contractors Swimming Pool Equipment & Supplies

Products & Services

Kyle Gibson Rock-n-Landscapes sells the following brand(s): Aquamatic, Artistic pavers, Belgard pavers, BTL Liners, Dekor, Hydrazzo, Paramount, Pentair, Plastimayd, San Juan Fiberglass Pools, Zodiac Pool Products

Kyle Gibson Rock-n-Landscapes offers the following product(s): Automatic Pool Covers, Decorative planting beds, Engineered basalt rock retaining walls, Fire boulders, fire pits, fireplaces, Full landscapes, Irrigation and sprinklers, LED landscape lighting, Manual pool covers (solar covers & reels, mesh covers), Outdoor kitchens , Pavers and concrete patios & pool decks, Rockeries and accent boulders , Sod, Specialty rock fabrications (drilled boulders and engraved boulders), Swimming pool & landscape designs, Trees and plants, Vinyl, Fiberglass, and Shotcrete swimming pools and spas, Water features (waterfalls, ponds, fountains and streams)

Method(s) of Payment
Cash, Check, VISA, MasterCard, Debit cards
Refund and Exchange Policy


LIMITED WARRANTY: 

[Signature on Certificate of
Completion required to activate warranty]

Full One-Year Warranty on Swimming
Pool and Spa Installation: 
If failures or
defects occur to swimming pools or spas (aka hot tubs) or included equipment
that is not due to any of the warranty exclusions during the first year after
certificate of completion signature date, the swimming pool or spa will be
repaired free of charge. Additionally, most swimming pool and spa products and
materials have extended manufacturer warranties. If failure or defect is solely
due to a swimming pool or spa product defect and product is covered by a
manufacturer warranty, then delivery, installation labor, and any additional
material costs required to install replacement and/or perform repair will be
paid by product owner.

 

30-Day Limited Plant & Sod
Warranty: 
All trees,
plants, and lawns are guaranteed to be alive at time of installation. If living
material fails to thrive (e.g., trees, plants, and sod) and it is not due to
any of the warranty exclusions during the first 30 days after certificate of
completion signature date, the living material will be replaced free of charge
one time. Additionally, some living materials have 1-year supplier warranty.
After 30 days, if living matter fails to thrive and product is covered by a
supplier warranty, then delivery, installation labor and any additional
materials required to install replacement will be paid by product owner.

 

Limited One-Year Warranty on
Irrigation Systems and Hardscape Products and Installation:  If failures or defects occur to irrigation
systems or hardscapes that is not due to any of the warranty exclusions during
the first year after certificate of completion signature date, the irrigation
system or hardscape item will be repaired and/or replaced free of charge one
time.  Hardscape materials included under
this warranty consist of:  retaining
walls, pavers, blocks, fire products, water features, outdoor kitchen
equipment, and landscape lighting. Concrete patios and pool decks are excluded
from warranty. Additionally, some hardscape materials have extended
manufacturer warranties. If failure or defect is solely due to a product defect
and product is covered by a manufacturer warranty, then delivery, installation
labor, and any additional material costs required to install replacement and/or
perform repair will be paid by product owner.

 

Warranty Exclusions:  This warranty does not apply to
installation or product failures or defects after installation of swimming
pools, spas, living matter, irrigation systems, materials, or hardscape
products if any of the following occurs: 
manufacturer or supplier product defects; variations or deficiencies in
sprinkler or irrigation systems functionality caused by water volume, pressure,
or sediment; water discoloration or disfigurement; erosion or settlement;
damage created by lack of rain gutters; abuse or vandalism; acts of nature or
adverse weather conditions (including wind, heat, or freeze damage); acts of
God; vehicular or pedestrian traffic; owner’s negligence or misuse; not
cleaning emitters and sprinkler heads of debris on a regular basis; acts of
other persons or external entities not controlled by the company; or work done
by others.  Work done by others consists
of other persons or property owners: 
making changes to items installed by our company; performing work on top
of or adjacent to items installed by our company (e.g., such as installation by
others of:  foundations, electrical,
plumbing, concrete, asphalt, paint or chemical sprays, stucco, fences, decks, irrigation
systems, concrete overlay, or any other items installed by other contractors or
homeowners); and/or performing improper or incorrect maintenance or repair.
Improper or incorrectly performed maintenance, service, or repair immediately
voids this warranty.  If failure or defect
is due to any of the warranty exclusions and repair and/or replacement is
requested, then delivery, installation labor, and all material costs required
to purchase and install replacement and/or perform repair will be billed
separately and paid by product owner.

 

Warranty Service:  This warranty is transferable to
others upon change of ownership as long as it is within the warranty
period.  Change orders will only be
covered by this warranty, if agreed-upon, authorized by both parties and documented
in writing.  All verbal change orders
will not be covered under this warranty. To obtain service under this warranty,
the property owner must contact the company by either email, mail, or calling
the number listed on this contract.  The
company will inspect the owner’s premises within ten (10) days of such
notification at a mutually agreeable time, and if it is determined that
warranty service is necessary and meets the specifications in this warranty,
the company will perform such service at an agreed upon time.  Amount of repairs cannot exceed the original
cost of the line item included on this contract. Repairs required in accordance
with this warranty must be completed by our company or a company directly
contracted by us or our company is not responsible for costs. The company is
not liable for any consequential or incidental damages other than damages
expressly imposed by law arising out of the failure of any part of the warranty
work done and/or the defects of the products and/or materials installed. No
informal dispute settlement mechanism exists to resolve disputes which may
arise under this warranty. The company may, by its sole discretion, modify
these terms and conditions at any time as it may deem necessary. If a lien,
litigation, or collection process is required to obtain payment then all expressed
or implied warranties will be immediately cancelled.
Alternate Business Names
Kyle Gibson Rock and Landscape Kyle Gibson Rock-Landscapes-Pools, LLC Kyle Gibson Rock-n-Pools, LLC Landscape Builders Company Rock-Landscapes-Pools, LLC Rock-n-Pools, LLC
Licensing

UBI#: 602 240 111; Contractor Registration No: KYLEGGR901QN; State Industrial Insurance Number (Worker’s Compensation Account Number):042, 999-01; Federal Tax ID Number: 27-3924626

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.