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Eastern Washington, North Idaho and Montana

BBB Business Review

BBB Accredited Business since

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Camping, Backpacking, Hiking and Sporting goods. Hunting supplies. Climbing/Mountaineering supplies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Northwest Backpack Specialties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Northwest Backpack Specialties include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Northwest Backpack Specialties
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 10, 2013 Business started: 05/01/2009 in WA Business started locally: 05/01/2009 Business incorporated: 05/01/2009 in WA

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Type of Entity


Business Management
Mr. Eric Ping, Owner Mrs. Kemi Ping, Vice President
Contact Information
Principal: Mr. Eric Ping, Owner
Business Category

Sports & Recreation Camping Equipment Mountain Climbing Equipment Mountain/Rock Climbing Instruction

Method(s) of Payment
All major credit cards and Paypal
Refund and Exchange Policy
Except as noted in our policy, you may return your purchase if for any reason you are not satisfied with a product for the first 1 year from the date of sale.

Returned items must be in new unused condition with all packaging, tags and literature. You must obtain an RMA number from customer service prior to returning a product.

We will not accept returns on the following items:

Damaged or Warranty issues. Please contact the manufacturer.
Special order or discontinued items
Climbing equipment (ropes, harnesses, hardware, etc)
Food products

Special exceptions to the above may be made, such as if the product received does not match the product ordered.

Returns due to our mistake will be processed at no charge as long as customer follows our return procedures, and we will provide a pre-paid shipping label to use when returning the product. Customer is still responsible for proper packaging, and is advised to obtain insurance. Damage to the product during transport back to us is not our responsibility and may void your return.

All other returns within one year of purchase date will be subject to a 15% restocking fee, and customer is responsible for paying shipping to return products to us. We do not accept cash-on-delivery returns.

Returns made after one year of purchase may be subject to a 20% restocking fee.

Any products which came direct from factory or must be returned to factory upon return are subject to additional shipping fees unless the return was due to our mistake.

Orders returned to us by a delivery carrier as refused, bad address, or any other reason without prior notification or authorization will be subject to a minimum 20% restocking fee plus our actual shipping costs at our discretion.

In the event that the items being returned received free shipping on the original order, the net refund will be the purchase price of the items less our actual shipping costs.

Our cost to ship the product to customer is non-refundable except in the case of our mistake.

No refund shall exceed the amount paid by customer.
Alternate Business Names
Northwest Backpack NW Backpack NW Backpack Specialties
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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