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BBB Accredited Business since

Apollo Spas

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Phone: (509) 534-6972 720 N Fancher Rd, Spokane Valley, WA 99212 http://www.apollospas.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Arctic Spas, Coyote Spas, All Weather Pools, Chemicals, Accessories, Walk-In Safety Baths, Saunas, Jetted Bathtubs, Gazebos, Parts and Service on Arctic Spas and Coyote/Apollo Spas.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Apollo Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Apollo Spas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Apollo Spas
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 26, 1991 Business started: 09/21/2011 in WA Business started locally: 01/01/1987 Business incorporated 09/21/2001 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Rob Anselmo, Controller Ms. Jennifer Evans, Service Manager
Contact Information
Principal: Mr. Rob Anselmo, Controller
Business Category

Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts Bathroom Remodeling - Walk-In Tubs Swim Spas Gazebos Furniture - Retail Patio Equipment & Supplies

Products & Services

Apollo Spas sells the following brand(s): Apollo Spas, Artic Spas

Method(s) of Payment
Cash, Check, Debit Card, Credit Card
Refund and Exchange Policy
Customer acknowledges the following terms and conditions: All deposits are final and non-refundable. Price locks/holds on purchases are good for 180 days from date of deposit. All purchases must be paid in full or finance approved before delivery will be made.

ALL CHEMICAL SALES ARE FINAL AND NON-REFUNDABLE.

In store account credits issued by an authorized Apollo Spas employee are good for EXACTLY 1 YEAR from the date of issuance and will be forfeited if not used by the expiration date.
Alternate Business Names
Apollo West, LLC Arctic Spas
Additional Information

Member of the Spokane Home Builders Association, the Spokane Valley Chamber of Commerce and the Coeur d'Alene Chamber of Commerce.


Customer Review Rating plus BBB Rating Summary

Apollo Spas has received 4.77 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.