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BBB Accredited Business since
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White's Boots is an ISO-9001 certified boot manufacturer. For over a century, White's Boots has established a tradition of building a fine quality boot. The management and employees of White's Boots recognize this and take great pride to continue the legacy today and into the future. Continuous quality improvement is the tool that provides White's Boots the ablity to build boots that endure the test of time to meet and exceed customer's expectations in value and service.
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A BBB Accredited Business since
BBB has determined that White's Boots, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for White's Boots, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Type of Entity
Business ManagementMr. Kelly Moreland, Customer Service Manager Mr. Gary March, President and CEO Mr. Steve Scheller, Vice President
Shoes - Custom Made Shoes - Retail Clothing - Retail Shoe Manufacturers Supplies Boots Coffee & Tea
Method(s) of PaymentAll Major credit cards, checks, and cash.
Refund and Exchange PolicyAll returns must be pre-approved by White's Return Department. A return authorization (RA) number can be obtained by calling our Customer Service Department at (800) 541-3786. All returned merchandise must be shipped prepaid to: White's Boots Inc. at 4002 E. Ferry Ave., Spokane, WA 99202, with the RA number clearly marked on the outside of the shipping container.
Returns can also be made at our store location, but must include original sales slip.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview