BBB Business Review

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Kenco Security and Technology

Additional Locations

Phone: (406) 245-4946 View Additional Phone Numbers 3416 1st Ave N, Billings, MT 59101 http://www.kencosecurity.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kenco Security and Technology include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Kenco Security and Technology
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: September 24, 2007 Business started: 01/01/1973 in MT Business started locally: 01/01/1973
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
sos@mt.gov

Department of Labor & Industry
1805 Prospect Ave, Helena MT 59624
Phone Number: 406-444-2840
dliquestions@mt.gov

Type of Entity

Corporation

Business Management
Mr. Dirk Bauwens, Owner Mr. Thad Lensing, Marketing Manager
Contact Information
Principal: Mr. Dirk Bauwens, Owner
Business Category

Security Systems Consultants Medical Alarms Fire & Smoke Alarm Systems Home Theater Intercoms Systems & Services Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors Security Cameras

Alternate Business Names
Kenco Enterprises Inc.
Additional Information

On July 27, 2011, it was reported to the BBB by Kenco that its customers are reporting questionable pitches being made by out of area door-to-door reps about their current Kenco security system, including the statement that they were “working with Kenco” and they are there to "upgrade" your system. This statement is not true. 

BBB urges customers to confirm or verify random statements made by reps about your current security system with the proper sources prior to saying yes or signing to change anything. If you have further questions about your Kenco contract, contact Kenco directly. If you have an unresolved issue concerning a newly installed system, file a formal complaint for resolve at: www.bbb.org You can also file dually with your state Attorney General's office. 


Customer Review Rating plus BBB Rating Summary

Kenco Security and Technology has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.