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In Eastern Washington, North Idaho and Montana

This Business is not BBB accredited

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Description

This company offers retirement planning and consulting as well as life insurance, long-term care insurance, and investment services.

BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Secure Solutions Group Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 18, 2007 Business started: 01/01/2001 Business started locally: 01/01/2001 Business incorporated: 01/29/2007 in ID
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Secretary of State - Idaho
Boise ID
http://www.idsos.state.id.us
Phone Number: (208) 334-2300

Type of Entity

Corporation

Business Management
Mr. Rick A. Padilla, President Ms. Judy Padilla, Retirement Planning Specialist
Contact Information
Principal: Mr. Rick A. Padilla, President
Business Category

Retirement Planning Service Insurance - Life Investment Advisory Service

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According to information in BBB files, it appears that this business is no longer in business.


Complaint Detail(s)

6/27/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company works with senior citizens to help them with financial retirement investments. They sent a mail advertisement stating if a new customer met for an interview the company would issue a $100 gift card to select restaurants, no purchase necessary. I called, set up an appointment, a representative, **** *******,came to my home for a meeting, performed an interview, took my personal and financial information then said the gift card isn't issued until a second interview which was not disclosed in the advertising. Instead of arriving for a second interview with the financial information and gift card, he called on the phone and tried to give the information over the phone. I informed he we would need to set up a proper second appointment in person, to review the financial investments and receive the gift card, as I was busy taking care of my six month old grandson and do not handle business this way. He replied, "I only bought of those gift cards, I gave them out and I will not come over unless you assure me you are interested in purchasing the financial investment program I am offering". I felt this was false advertising and mailfraud on his part and informed him I would file a complaint. He replied he personally knew people at the BBB and would call and warn them and nothing would result of this advertising.

Desired Settlement: I would like to receive the $100 gift card and his financial investment license evaluated and revoked. This company works with senior citizens in financial retirement investments. This may be happening to other senior citizens in our community also and this should be stopped. I was interested in investing in annuities until I found out he was not honest in his business dealings. I will choose to work with another representative or company instead.

Business Response:

I work with an Advertising Agency that does my mailings and also sets my appointments. This is the first time I have worked with them so wasn't completely aware of what to expect. When the proposed client in question called to set the appointment, he was asked several qualifying questions for a reason, such as; "Do you have over $50,000 in investable assets?" AND; "Will you be able to provide financial statements when the appointment is conducted?" If the answer to both of these questions is YES, then I will call to confirm the appointment. When I called this particular individual, All he seemed to be concerned with was the free gift card and did not show any real sincere interest in doing ANY business with me. I should have ended the call immediately but thought I would take a chance on him. It was confirmed when I arrived that he was not interested in any retirement planning. The reason I say this is because of his body language. He was slumped down in his chair facing away from me with his head hanging down, his arms crossed and wouldn't even look me in the eye. He didn't ask any questions and when asked about his financial statements, he put me off and consequently did not provide any statements. How was I to know if he had any investable assets or statements or if he was just taking advantage of me for a free gift card.

Keep in mind that one of the qualifying questions is; "Will you be able to provide financial statements?" The original phone call was recorded, I've have heard it, and the individual clearly stated that he indeed had over $50,000 of investable assets and that he was willing to provide financial statements. The bottom line is that this individual was not forthcoming and honest with the appoinment setter and was only interested in the free gift card. He did not qualify for it...

Please know that I am not in the business of giving $100 gift card to every Tom, Dick and Harry who is not honest when making an appoinment. I pay for these gifts out of my own pocket and I would go broke. There has to be certain guidelines to protect agents from these type of individuals who would do nothing but seek to take advantage of folks like me. But truth be told, I did give out several cards to other people that at least showed an interest but for whatever reason, did not do business with me because what I had to offer did not fit their particular needs. And that is okay! I didn't mind giving the gift card to them. At least they provided Financial statements, had $50,000 in investable assets AND showed an interest!!!

I have been with the BBB for several years and have many, many satisfied clients! I have an A+ rating for a reason! This in the first complaint and I refuse to give this person a $100 gift card or to be taken advantage of by someone who in my opinion is not completely honest...

Sincerely,

**** *******

 

Consumer Response: Better Business Bureau:

 

I have reviewed the response made by the business in reference to complaint ID 9069053, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards, in regards to the response i have the paperwork to which i am going to mail a copy which was mailed directly to me and states i appreciate your time so you will receive a one hundred dollar gift care after we mee, there is no cost or obligation , just for meeting with me you will receive a $100.00 gift card,     on  personal note  no requirements were stated in any way except meeting which i did for two hours, also i do have proof that i have over 50,000 to invest and was interested till he called me up and tried to do second meeting over phone instead of in person and stated he wasn't giving out promised gift card so i decided i would not do business with a dishonest person however out of principal  and my time invested i am going to follow through to finish if i have to take it to small claims court, however i hope BBB will be able to resolve this matter and he should be down graded from an A to a F. I am going to mail proof of my statements to BBB  i hope the BBB will follow up on this complaint and let him know that you will be receiving proof that his response is false.

 

 **** ****

 

 

Business Response:

After 12 years in this business, this is the first complaint or allegation I have ever received.

This is a frivolous complaint; Mr. **** did not qualify for the offer, as he did not supply any financial documents for me to review on the first appointment as agreed upon.

In order to resolve this issue, I am willing to send Mr. **** a $100 gift card. Not because I agree to any validity, or because of threats or attempted intimidation on the part of this individual; I just do not have the time or desire to waste on frivolous and invalid issues. I wish to move on to individuals who are actually interested in and desire my assistance in their retirement and financial planning.

I will send **** **** the gift card with the total understanding that this complaint ceases right here and now and that there are no further actions taken on the part of this individual in any way. When I have received his documented response from the BBB that he is in agreement, then and only then will I send the card.

**** *******

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9069053, and find that this resolution is satisfactory to me.  Regards,

 

**** ****

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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