BBB Business Review

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This business is not BBB accredited.

Quality Smith

Phone: (800) 894-5277 View Additional Phone Numbers 12667 Alcosta Blvd Ste 200, San Ramon, CA 94583 View Additional Email Addresses View Additional Web Addresses

Click for BBB Rating on Quality Smith

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Established in 2001, QualitySmith services home and auto owners with service professionals in their local areas.

QualitySmith has continually expanded its network of hundreds of reliable service professionals throughout the United States.

All contractors who work with QualitySmith must show proof of required insurance and licensing for their service areas upon committing to the network. - a subsidiary of QualitySmith, Inc. - serves to connect customers and auto glass installers. After inputing their zip code and selecting their car make, model, and year, visitors see the names, phone numbers, and prices from up to four glass shops in their area.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Quality Smith. BBB of the Golden Gate & Northern California has the full report as that BBB handles all complaints for Quality Smith.

Additional Information

BBB file opened: September 16, 2002 Business started: 03/01/2001 in WA Business started locally: 03/01/2001 Business under new ownership as of: 05/01/2012 Business incorporated 08/16/2012 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Angela Hinton, Accounts Receiveable Manager Mr. Mike Wienick , VP Marketing/ GM
Contact Information
Customer Contact: Mr. Mike Wienick , VP Marketing/ GM
Business Category

Referral - Contractor Kitchen & Bath - Design & Remodeling Kitchen Remodeling Contractor - Remodel & Repair Heating Contractors Roofing Contractors Siding Contractors Windows - Installation & Service Heating & Air Conditioning Glass - Plate and Window Auto Repair - Windshield, Glass Shops

Alternate Business Names
Reply Inc.
Business Management

This business was purchased on May 30, 2012 by Reply! Inc of San Ramon, CA.

A separate business review for this business may be found here.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.