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Description

Blue Dog RV provides popular new and used RVs, fifth wheels, toy haulers, travel trailers, motor homes and tent campers. We also provide RV parts and service in our Hayden, ID location.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blue Dog RV, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Blue Dog RV, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 24
Total Closed Complaints 29

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning not fulfilling promises or problems in a timely manner including not responding to consumer issues within the given timeline.

On April 3, 2013 Blue Dog RV responded to BBB's inquiry regarding this pattern of complaints.

Blue Dog RV stated its growth was more than anticipated and that they were unable hire additional support staff to keep pace with its growth.

Blue Dog RV stated that they have aggressively been addressing this pattern of complaints by hiring additional support staff to keep up with its increasing demand.

Customer Reviews Summary Read customer reviews

25 Customer Reviews on Blue Dog RV, Inc.
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 25

Additional Information

BBB file opened: November 19, 2009 Business started: 10/12/2007 in ID Business started locally: 10/12/2007 Business incorporated 10/12/2007 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Office of the Secretary of State
700 W. Jefferson 203, P.O. Box 83720, Boise ID 83720-0080
http://www.idsos.state.id.us/
Fax Number: 208-334-2282

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Corporation

Business Management
Mr. John Asplund, General Manager/Owner Mrs. Rebecca Asplund, Owner Mr. Steve Olesen, Controller Mr. Tony Schilling, Parts & Service Director
Contact Information
Principal: Mr. John Asplund, General Manager/Owner
Principal: Mrs. Rebecca Asplund, Owner
Customer Contact: Mr. Tony Schilling, Parts & Service Director
Business Category

Recreational Vehicles - Dealers Recreational Vehicles - Equipment, Parts, Supplies Trailers - Equipment & Parts Trailers - Repair & Service Campers - Service & Repair Trailer Sales Campers - Dealers Motor Homes

Products & Services

Blue Dog RV, Inc. sells the following brand(s): Aspen Trail, Avalanche, Bullet, Denali, Dutchmen, Energy, Fun Finder X, Fuzion, Grand Junction, Keystone, Komfort, Laredo by Keystone, Open Range, Open Range Journeyer, Outback, Rpod, Rubicon, Salem, Sandstorm, Surveyor, Viewfinder, Voltage, Wildcat

Blue Dog RV, Inc. offers the following product(s): Fifth Wheels, Motorhomes, Pre-Owned Motorhomes, Pre-Owned RVs, RV Maintenance, RV Parts, RV Service, RV Warranty, RVs, Tent Campers, Toy Haulers, Travel Trailers

Alternate Business Names
Blue Dog RV of Washington, Inc.

Customer Review Rating plus BBB Rating Summary

Blue Dog RV, Inc. has received 4.21 out of 5 stars based on 25 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Northwest. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.