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A BBB Accredited Business since
BBB has determined that Precision Heating & Cooling, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Precision Heating & Cooling, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
Department of Labor & Industry
1805 Prospect Ave, Helena MT 59624
Phone Number: 406-444-2840
Type of Entity
Business ManagementMs. Teri Biegel, Co-Owner Mr. Dave Biegel, Owner
Plumbers Heating & Air Conditioning Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Electric Heating Elements Furnace Cleaning Furnace Sales & Service Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Heating Contractors
Service AreaWe work in Montana, Wyoming and Western North Dakota.
304 S 25th St
Billings, MT 59101 (406) 969-6200 Directions
PO Box 31432
Billings, MT 59107
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Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - eQuote
- - Technical Support
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I was turned into collections for a bill is not mine. In Feb of 2011 my father needed to have a shower looked at, I was left as a contact that would be at his home for the service person. The plumber showed up and looked at the shower and determined that the nut on the bottom of the drain had to be replaced, at no time did he caulk the shower or look at the sink. The representative was there probably 30 min to an hour. In December I received a call from Precision Plumbing asking about the bill, I informed them at that time this bill is my fathers who is the owner of the house. I gave them his name and contact information. I received another call in Feb asking the same and gave them my fathers information again. At the end of August 2012 I received a collection notice saying I owed for this work that was done on my fathers house. I have lived in Washington since March of 11, did not receive a bill regarding this just the phone calls where I directed them at the correct person. I called the collection company to dispute the charges, they were going to research the issue. I also called Precision Plumbing and talked to the secretary who informed me that they never gathered any information on my father, that they cannot determine who called in and asked for service just that they had my name. They also gave me different dates for when the service was done first Dec then Feb. They said the charges were for 4 hours of labor, caulking a shower and drilling a drain for a garbage disposal in a sink billed at 4 hours of work. At no time did we have the tech drill for a garbage disposal or caulk the shower. He did check the drain which took between 30 min and an hour. Precision Plumbing does not have my signature or any other signature signing off on the work that was supposedly done or the time in which they are billing me for. I want this company to compensate my father who is going to pay for the bill with collection company for the overbilling and time spent for what I consider fraudulent claim.
Desired Settlement: Compensate for the overbilling of 3 hours the collection fee, and possibly the time spent trying to resolve this issue.
Please call ******* at Collection Services if you need more detail. He has a long list of statements told to him by **** ******. The statements are all varied and inconsistent. We would like to not have this incident give us a lower rating with you at the BBB.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved