BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Capital Plumbing & Heating, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Capital Plumbing & Heating, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Occupational Licenses
700 W State St , Boise ID 83702
Phone Number: 208-334-3233
Type of Entity
Business ManagementMr. Kent Rude, President
Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Plumbing Fixtures, Parts, Supplies - Retail Water Heaters - Dealers
Alternate Business NamesCapital Plumbing and Heating, Inc.
6456 N Government Way
Dalton Gardens, ID 83815 (509) 924-5533 (208) 215-7823 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (509) 924-5533(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have waited six months since the last service call from Capital as a cooling off period. Now it is time to go on record about the quality of service from Capital Plumbing & Heating.Over the course of two years, Capital Plumbing sent three different repairmen to our home in Liberty Lake, WA due to a leak in the main bathroom toilet. The first person said we needed a new seal under the toilet and charged $147.83. The leaked continued and the second repairperson came and put yet another new seal under the toilet and charged $170.27. The leak continued and a third repairperson was sent out. He said we needed a $17 part for the tank, which he had to order. He returned with the part on May 18, 2011 and charged $268.48 to cover the cost of the part, his travel, and time. Total cost of repairing a small leak with a $17 part came to $586.58. New toilets cost less than this. Was this incompetence, indifference, a scam, or other? You decide!
Desired Settlement: The total amount charged was excessive in my opinion, and it should be mitigated by having Capital return a significant refund to cover the first & second service charges plus at least half of the last charge.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Adminstratively Resolved]Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID 8815265, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since Capital provided the paperwork needed by you to track the course of events, I will not duplicate that paperwork. Rather, I will point out that while Capital employees were on a company time clock, they were not working on resolving the Kohler toilet leak - a toilet that they had installed as a sub-contractor during an extensive remodeling of our home in Liberty Lake. In short, the employee time mentioned in Capital's letter was mostly wasted time, as it did not resolve the problem of the leaking toilet. Time wasted has no value, or as economic theory has proven many times over, "The Labour Theory of Value" is as dead as a Dodo bird.
Incorrect diagnosis on each of two trips resulted only in excessive charges, which we paid for to the tune of several hundred dollars prior to an actual and accurate diagnosis being completed.We always pay our bills, trusting that a company we had prior dealings with would be fair and competent. Upon reflecting upon the dollars expended by us to have Capital repair the leaking toilet ,which they installed new in August of 2009, was grossly excessive in our opinion. Therefore, I do cannot in good faith accept Capital's offer of a "$50 credit towards (our) next service."
****** * ***** *******[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Business Response: I spoke w/ ******** this morning and she said that as a guesture of good will, they will issue a check for $136 payable to ***, thus negating the first visit. I spoke with *** and this is agreeable to him. I verified his mailing address with ******** and she will issue the payment request to the owner today. *** should receive a check in the mail by Saturday, 12/16/11.
BBB's Final Determination: Consumer accepted resolution offered by the business.