BBB Accredited Business since

Music City Spokane, Inc.

Phone: (509) 838-8312 Fax: (509) 838-1420 View Additional Phone Numbers 1322 N Monroe St, Spokane, WA 99201 http://www.musiccitypianos.com



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Description

New and pre-owned pianos, digital pianos, player pianos, and keyboards. Full service piano repair shop. Print music and accessories. Piano and organ lessons for children and adults.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Music City Spokane, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Music City Spokane, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Music City Spokane, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 01, 1972 Business started: 02/14/1962 in WA Business started locally: 02/14/1962 Business incorporated 02/14/1962 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Corporation

Business Management
Mr. Sonny Wittkopp, Chairman and CEO Mr. Darrin Wittkopp, President
Contact Information
Customer Contact: Mr. Darrin Wittkopp, President
Principal: Mr. Sonny Wittkopp, Chairman and CEO
Business Category

Pianos Music Instruction - Instrumental Pianos - Tuning & Repair Electronic Instruments Musical Instruments - Dealers Music - Sheet Organs

Products & Services

Music City Spokane, Inc. sells the following brand(s): Roland, Samick, Seiler, Wm Knabe, Yamaha

Music City Spokane, Inc. offers the following product(s): Acoustic Pianos, Digital Keyboards, Digital Pianos

Method(s) of Payment
Cash, Check, Charge
Alternate Business Names
Music City

Additional Locations

  • 1322 N Monroe St

    Spokane, WA 99201 (800) 735-6317 (509) 838-8312

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company calls my mother late at night (around 9:30pm) and before advertised she has won money. Tonight, she received a call from this company, let it go to her voice mail, and when she retrieved the voice mail, they were claiming they were from **** and they needed her to contact them.

Desired Settlement: The company needs to be investigated as to why a music store is calling people on the other side of the country, telling them they have won money and now claiming they are from a phone company. Please stop all contact.

Business Response: Our toll free number has been "spoofed" and is being used to make calls all over the country. We have cancelled the number and are taking steps to insure that this doesn't happen again. We are a small local company and would not ever call people late at night or use a deceptive identity.

 
Hopefully the cancellation of the number will stop this from occurring in the future. We apologize for the inconvenience.