skip entire header and global navigation

BBB Business Review

This Business is not BBB accredited

Evergreen Family Pet Shope, Inc.

Phone: (509) 926-6200 14319 E Sprague Ave, Spokane Vly, WA 99216

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Evergreen Family Pet Shope, Inc. include:

  • Length of time business has been operating
  • Failure to respond to 2 complaints filed against business

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Evergreen Family Pet Shope, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Evergreen Family Pet Shope, Inc.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Complaint Information

Customer complaints allege that pets ie. puppies, kittens, and fish purchased from Evergreen suffer from immediate illnesses requiring them to take their newly acquired animals to a veterinarian; some complaints state that as a result of the ill state of the pets upon purchase, their pets have died. Other complaints allege an unusual delay in getting official papers for registered dogs and cats. The company has responded to some complaints by saying that they never promise papers at a set time or date but tell customers they will call as soon as papers arrive. The company also states that SCRAPS has come into their place of business and okayed everything and that they do not guarantee the purchase of fish. They further state that if an entire fish tank has a specific issue then they will replace fish purchased from that tank.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Evergreen Family Pet Shope, Inc.
See Trends in Complaints on Evergreen Family Pet Shope, Inc.

Additional Information

top
BBB file opened: February 28, 2011 Business started: 03/29/2010 in WA Business incorporated: 03/29/2010 in WA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Corporation

Business Management
Mr. Curtis Nerger, President
Contact Information
Principal: Mr. Curtis Nerger, President
Business Category

PET STORES REPTILE PET STORES

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations