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BBB Business Review

This Business is not BBB accredited

Physzique

Phone: (800) 719-3608 1611 N Molter Rd, Liberty Lake, WA 99019 http://www.spokanefitnesscoach.com/ View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Physzique include:

  • 13 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Physzique include:

  • Response to 13 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Physzique
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Physzique

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 13

Additional Complaint Information

BBB has received complaints stating Physzique charges for services which were reportedly free or reduced. These free or reduced services were either won or bought using 'Groupon', entering workplace or bridal fairs, or winning a raffle at en event. 

Consumers claim that they were told they had to sign a waiver agreement/service contract in order to use the free or reduced services. Consumers further reported that they were told signing this waiver agreement/service contract was used solely as a waiver while using the gym, and that consumers were not signing a service contract. 

While responding to consumer complaints from the BBB, Physzique claims that the complainants had agreed to a full membership and are held to the service contract terms and conditions, therefore no refund or cancelation of contract was allowed.

BBB determined that the contract does not sufficiently reflect the free or reduced services, nor does BBB deem the process to be clear to consumers. 

The BBB has requested changes and/or an explanation from the business. Physzique has failed to reply to three (3) notices sent to the business from the BBB. 

Consumers are urged to thoroughly read all contracts, waivers, documentation and collateral before signing or using any type of service.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Physzique
See Trends in Complaints on Physzique

  • Government Actions

    BBB knows of no significant government actions involving Physzique.

    What government actions does BBB report on?

  • Advertising Review

    BBB has received complaints stating Physzique charges for services which were reportedly free or reduced. These free or reduced services were either won or bought using 'Groupon', entering workplace or bridal fairs, or winning a raffle at an event. 

    Consumers claim that they were told they had to sign a waiver agreement/service contract in order to use the free or reduced services. Consumers further reported that they were told signing this waiver agreement/service contract was used solely as a waiver while using the gym, and that consumers were not signing a service contract. 

    While responding to consumer complaints from the BBB, Physzique claims that the complainants had agreed to a full membership and are held to the service contract terms and conditions, therefore no refund or cancellation of contract was allowed.

    BBB determined that the contract does not sufficiently reflect the free or reduced services, nor does BBB deem the process to be clear to consumers. 

    The BBB has requested changes and/or an explanation from the business. Physzique has failed to reply to three (3) notices sent to the business from the BBB. 

    Consumers are urged to thoroughly read all contracts, waivers, documentation and collateral before signing or using any type of service.

    What is BBB Advertising Review?

Additional Information

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BBB file opened: October 13, 2011 Business started: 08/07/2006 in WA Business incorporated: 08/07/2006 in WA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue WA State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/doingbusiness/registermybusiness/brd/
Fax Number: 360-586-2163

Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Amy Hunt, Marketing Manger Mr. Zack Hunt, Owner
Contact Information
Customer Contact: Mrs. Amy Hunt, Marketing Manger Principal: Mr. Zack Hunt, Owner
Business Category

PERSONAL TRAINERS

Alternate Business Names
PHYSZIQUE - Personal Training
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Attorney General - Seattle 901 5th Ave Ste 2000, Seattle WA 98164 Phone Number: (206) 464-6684 Above number is AG complaint line.

Industry Tips

The Washington State Attorney General office has provided information about the laws and regulations surrounding Health Clubs, including a brief explanation of consumer protections.

The follow 'Tips' are from the Washington State Attorney General's website. For complete information about health clubs in Washington State click here and visit the Attorney General's webpage.


 Washington Attorney General's Health Club Tips

  1. Within three (3) days after signing a contract, you can cancel your membership for any reason.
  2. Cancelations must be in writing, and after receiving your written cancelation notice, the club has 30 days to refund your money. At any time during your membership, if your contract runs for more than a year, you can cancel by giving 30 days written notice.
  3. If your contract is later than one year, and you move more than 25 miles from the health club, you can cancel if no affiliated club within 25 miles of your new residence offers the same services at no additional charge.
  4. If the health club closes permanently, and the owner does not have a comparable facility within 10 miles of the club, you can cancel and receive a pro-rated refund of your initiation fee.
  5. If equipment or services which were promised in the contract are not completed by the date specified in the contract are not completed by the date of the contract, you are entitled to a full refund of your membership fee.

Industry Tips
Contracts Health Clubs
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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