BBB Business Review

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This Business is not BBB accredited

Pen Friends Correspondence Club

Additional Locations

Phone: (509) 888-8810 11337 Entree View Dr SW, Olympia, WA 98512 View Additional Email Addresses http://www.internationalpenfriends.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers the personal service of setting you up with a penpal in order to correspond internationally with others.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pen Friends Correspondence Club include:

  • 9 complaint(s) filed against business
  • Failure to respond to 9 complaint(s) filed against business

Factors that raised the rating for Pen Friends Correspondence Club include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 9

Additional Complaint Information

As of October 4, 2012 Pen Friends Correspondence Club failed to respond to requests by BBB to address a pattern of complaint.

Consumers reported that this business failed to provide services paid for. Consumers further stated that attempts to reach this business to resolve these issues were not successful.

BBB recommends caution when dealing with this business. As of October 4, 2012 this business has failed to respond to any attempts by BBB to resolve any complaints filed against them.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pen Friends Correspondence Club
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 07, 2005 Business started: 03/31/1995 in WA Business started locally: 03/31/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Sole Proprietorship

Business Management
Ms. Donna Rae Halfacre, Owner Mr. Brad Snow, Program Coordinator
Contact Information
Principal: Ms. Donna Rae Halfacre, Owner
Business Category

Pen Pal Lists Personal Services

Alternate Business Names
D.R. Halfacres Property Management Company International Pen Friends International PenFriends Pen Friends
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.