Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Lithia Ford Idaho Falls has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lithia Ford Idaho Falls

      980 W Broadway St Idaho Falls, ID 83402-3355

    • Lithia Ford Idaho Falls

      P.O. Box 51510 Idaho Falls, ID 83405

    Business ProfileforLithia Ford Idaho Falls

    New Car Dealers
    Multi Location Business

    Additional business information

    Additional Info:
    On March 30, 2004, Mike Lowe, Manager, of Broadway Ford & Rocky Mountain Toyota called the BBB and requested that the BBB refer consumers back to the company for complaints. If no resolution can be reached, the company prefers small claims court to the services of the BBB. A companies cooperation with the BBB is voluntary and has no bearing on their report.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides auto repair and tire sales.

    Business Details

    This is a multi-location business.

    Find a Location

    Lithia Ford Idaho Falls has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lithia Ford Idaho Falls

        980 W Broadway St Idaho Falls, ID 83402-3355

      • Lithia Ford Idaho Falls

        P.O. Box 51510 Idaho Falls, ID 83405

      Location of This Business
      980 W Broadway St, Idaho Falls, ID 83402-3355
      BBB File Opened:
      7/22/1986
      Years in Business:
      40
      Business Started:
      3/1/1984
      Business Started Locally:
      3/1/1984
      Date of New Ownership:
      2/9/2018
      Business Incorporated:
      1/17/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Lithia Idaho Falls-F Inc.
      Business Management
      • Mr. Bryan DeBoer, President
      • Ms. Amber Garriott, Administrative Assistant
      Contact Information

      Principal

      • Mr. Bryan DeBoer, President

      Customer Contact

      • Ms. Amber Garriott, Administrative Assistant
      Additional Contact Information

      Fax Numbers

      • (208) 525-8503
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/07/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased a new 2021 **** Expedition *** from Lithia Ford Idaho Falls in August 2021.The purchase included an extended warranty, and lifetime oil contract.I traded in this vehicle one year later (to another **** Dealer), and was given a pro-rated refund for the extended warranty.The Finance Manager initially told me that the lifetime oil contract would also be refunded (around $400). I have asked numerous times, and he keeps saying "I will check". It's been over 7 months and I am still waiting. I would like the fully pro-rated refund of the lifetime oil contract, purchased for $649 on 8/25/2021.

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Darin S

      1 star

      10/09/2023

      If you like paying full retail and getting way below book for your trade, this is the place for you. I was working with a good salesman. He was friendly, respectful, knew a lot about different models. But when it came time for number crunching, I saved $11,000 by going to a smaller dealer. The retail price was less, my trade was worth more at the smaller dealership less than 20 miles away. Lithia looks great on the outside, but after all the glitz and glamour, they are too greedy for me

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.