BBB Business Review

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This business is not BBB accredited.

Western Inn Billings Motel

Phone: (406) 245-6345 Fax: (406) 245-9882 3311 2nd Ave N, Billings, MT 59101

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

The business’s marketing materials include the reference: "BBB Accredited Business" This business location is not accredited by this BBB and our policies prohibit such a reference.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Western Inn Billings Motel include:

  • 11 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Western Inn Billings Motel include:

  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Western Inn Billings Motel
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 14

Additional Information

BBB file opened: September 24, 2007 Business started: 01/08/2011 in MT Business started locally: 01/08/2011
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue--Montana
Sam W. Mitchell Bldg. 125 N. Roberts, 3rd Floor, Helena MT
Phone Number: (406) 444-6900

Type of Entity

Sole Proprietorship

Business Management
Mr. M David Kahn, Owner
Contact Information
Principal: Mr. M David Kahn, Owner
Business Category


Customer Review Rating plus BBB Rating Summary

Western Inn Billings Motel has received 3.69 out of 5 stars based on 14 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.