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Find a Location

Capri Motel has 1 locations, listed below.

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    Business ProfileforCapri Motel

    Motel

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2003 Melrose, Walla Walla, WA 99362
    BBB File Opened:
    7/6/2007

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    10/05/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    Lodging started at $65 per day on 9/6/2021, agreed if we needed more than a week to let them know. We paid for a week. Then on 9/13/2021 we went to pay for the day and was charged the weekly rate. We check out on 9/14/2021. We requested for a refund of the 6 days and were told that we agreed on paying for the week. There was no agreement made or signed on paying for the week. Requesting a credit for the days we were not in *********** **
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Deanna R

    1 star

    12/27/2023

    I put a homeless person up in the Capri motel for one night on December 26, 2023. The room was way too filthy for even an animal to stay in. I felt so awful leaving her there under those conditions. Not to mention the filth, so many violations. No switch cover on the light switch. No way to lock the door from the inside. No batteries in the smoke detector. A mini fridge and microwave that you wouldnt even want to touch with gloves. A TV that had wiring closely resembling an octopus on the wall . Filthy and broken desk. Broken front window. Broken bathroom window that would not close and was covered with handiwrap and a magazine over the whole. No lighting in the room whatsoever except a fluorescent light over the top of the microwave and refrigerator. Something in the shower, closely resembling worms, but honestly could have been wet pieces of yarn from someones clothing . The light above the bathroom sink was long and rectangular and on about a 30 angle falling off the wall. The wall above and behind the mini fridge and microwave had globs of toilet paper stuck to them, closely resembling giant spit wads. Headboard on bed had huge piece of Naugahyde material missing, leaving a place the size of a large bread board where you would lean back that had nothing on it but just the under fabric. A small animal could have been constructed out of the hair and dirt under the bed, all doors, door, casings, windowsills, walls, in a condition that you would not willingly touch without protective gear. You had to go around the corner to the convenience store to get into the motel and get your room key. Sidenote: chicken strips at convenience store were dry enough to choke anyone who tried to eat them. Avoid at any price. I would give it a rating of zero stars if it would allow me to do that and still submit my review.Took numerous photos, facility needs to be closed.

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