BBB Business Review

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This business is not BBB accredited.

Inland Medical & Rehab

Phone: (509) 455-9385 View Additional Phone Numbers 200 E 2nd Ave Ste B, Spokane, WA 99202

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Welcome to Inland Medical and Rehab, Spokane's custom manual and power wheelchair
store, located in beautiful Spokane, Washington. Established and
officially opened for business in 1988, we're a locally owned business
with a strong commitment to understanding your challenges and
mobility needs. Inland Medical and Rehab is not just a business - it is
our daily vocation with tried-and-true dedication and a passion to get
you mobile, no matter what your circumstances may be.
Our team at Inland Medical and Rehab has gained product
knowledge and experience working with each individual on a one-to-one
basis to ascertain what it is you need to make your day to day
rehabilitation and mobility easier. In our twenty five plus years in
business, the successes we have achieved and happiness we have witnessed
have made it all worthwhile. We have an established reputation for
being there for you throughout your disability. You can truly trust our
team to be there before, during, and after each application, to make
certain you have the care you deserve.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Inland Medical & Rehab include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Inland Medical & Rehab
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 18, 2000 Business started: 01/01/1988 in WA Business started locally: 01/01/1988
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
Phone Number: 208-334-2300

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034

Type of Entity


Business Management
Mr. Don Whitney , C.O.O.
Contact Information
Principal: Mr. Don Whitney , C.O.O.
Business Category

Medical Equipment & Supplies Wheel Chair Lifts & Ramps Baths - Equipment & Supplies Hospital & Medical Equipment & Supplies Wheel Chairs Scooters - Medical

Products & Services

Inland Medical & Rehab sells the following brand(s): Drive, Easy Stand, EZ Access, Golden Technologies, Hard, Innovation in Motion, Invacare, Motion Concepts, Ottobock, Pedicraft, Permobil, Prestige, Pride, Prime Engineering, PVI, Quantum, Quickie, Rifton, Smart Drive, Sunrise Medical, TiLite

Inland Medical & Rehab offers the following product(s): Bath Equipment, Cribs, Gel Mattresses, Hospital Beds, Hydraulic Patient Lifts, Lift Chairs, Manual Wheelchairs, Pediatric Walkers, Gait Trainers, Car Seats, Pediatric Wheelchairs, Power Wheelchairs, Ramps, Scooters, Seating and Back Positioning Products, Service and Repair Shop, Sit to Stand, Standing Frames, Trapeze, Walkers

Method(s) of Payment
Most Major Insurances, Medicare, Medicaid, Cash, Visa, Mastercard
Refund and Exchange Policy
20% restocking fee on all returned items. Return items only accepted within 10 days.  Custom and/or special order products, and all items that come into personal contact with the body or bodily secretions are nonrefundable and unable to be returned.

WA State 601091918 Update each June 30th
Joint Commission on Accreditation Assistive Technology Practioners

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Northwest. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.