BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Coldwater Creek include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 18 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||18|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints regarding consumers purchasing vouchers from Groupon for $50 worth of merchandise for $25. According to consumers, upon redemption of the vouchers, consumers reported that the store selling the merchandise applied the Groupon voucher prior to any advertised discount. Consumers further stated that a disclosure or restrictions were not present on the Groupon's "Fine Print".
This business responded that they have taken steps to address the noted pattern. The business stated that the majority of the vouchers sold contained the following language: "voucher redeemed before other offer/discounts applied." The business acknowledged that a portion of the vouchers issued early in the Groupon program did no contain this disclaimer; however, the business has initiated steps to ensure that each voucher is handled properly.
This business has directed their Sales Associates to review each Groupon being redeemed to determine when the discount is to be applied based on the "Fine Print" of the Groupon.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Business ManagementMs. Jill Dean, President & CEO Mr. Dennis Pence, Chairman of the Board Mr. David Edwards, SVP/Cheif Infomation Officer Mr. Jeffrey Parisian, SVP/Chief Strategy Officer Ms. Sarah Thornton, VP Marketing
Mail Order & Catalog Shopping Internet Shopping Product Sales - General Clothing - Retail