BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Coldwater Creek

Find a Location

Phone: (208) 263-2266 View Additional Phone Numbers 1 Coldwater Creek Dr, Sandpoint, ID 83864 View Additional Email Addresses ! There is an alert on Coldwater Creek !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 8
Total Closed Complaints 19

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints regarding consumers purchasing vouchers from Groupon for $50 worth of merchandise for $25. According to consumers, upon redemption of the vouchers, consumers reported that the store selling the merchandise applied the Groupon voucher prior to any advertised discount. Consumers further stated that a disclosure or restrictions were not present on the Groupon's "Fine Print".

This business responded that they have taken steps to address the noted pattern. The business stated that the majority of the vouchers sold contained the following language: "voucher redeemed before other offer/discounts applied." The business acknowledged that a portion of the vouchers issued early in the Groupon program did no contain this disclaimer; however, the business has initiated steps to ensure that each voucher is handled properly.

This business has directed their Sales Associates to review each Groupon being redeemed to determine when the discount is to be applied based on the "Fine Print" of the Groupon.

Customer Reviews Summary Read customer reviews

1 Customer Review on Coldwater Creek
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 29, 1998 Business started: 01/01/1984 in DE Business started locally: 01/01/1984 Business incorporated 04/19/1996 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
Phone Number: 208-334-2300

Business Management
Ms. Jill Dean, President & CEO Mr. Dennis Pence, Chairman of the Board Mr. David Edwards, SVP/Cheif Infomation Officer Mr. Jeffrey Parisian, SVP/Chief Strategy Officer Ms. Sarah Thornton, VP Marketing
Contact Information
Principal: Ms. Jill Dean, President & CEO
Principal: Mr. Dennis Pence, Chairman of the Board
Business Category

Mail Order & Catalog Shopping Internet Shopping Product Sales - General Clothing - Retail

Alternate Business Names
Coldwater Creek USA Inc.
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Northwest. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.