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In Eastern Washington, North Idaho and Montana

BBB Accredited Business since

Arborpro Lawn & Tree Care LLC

Additional Locations

Phone: (509) 235-1132 Fax: (509) 235-1134 10 A St, Cheney, WA 99004 http://arborprolawn.com/index.htm

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Description

This company offers tree and lawn care, and landscaping. In the winter they also offer snowplowing, snow removal, and holiday lighting. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arborpro Lawn & Tree Care LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Arborpro Lawn & Tree Care LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Arborpro Lawn & Tree Care LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: March 31, 2006 Business started: 01/01/2004 in WA Business started locally: 01/01/2004 Business incorporated: 02/09/2006 in WA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Pete Johnson, Owner Ms. Kelly A Nicholson, Office Manager
Contact Information
Principal: Mr. Pete Johnson, Owner
Customer Contact: Ms. Kelly A Nicholson, Office Manager
Business Category

Lawn Maintenance Tree Service Weed Control Service Pest Control Services Irrigation Consultants Snow Removal Service

Method(s) of Payment
Visa/Master, Payment options

Additional Locations

  • 10 A St

    Cheney, WA 99004 (509) 235-1132

  • PO Box 254

    Cheney, WA 99004

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Complaint Detail(s)

11/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I hired Arbor Pro on 4-28-12. I was told that they needed to rent a ***** **** lawn mower, due to the length of my lawn mower. When a different representative from Arbor Pro came and evaluated my lawn, I was told that a ***** **** lawn mower was not necessary. Arbor mowed my lawn without a ***** **** then charged me the $95 for the ***** ****. I have contacted Arbor pro several times about the charge. Due to a job loss I was unable to pay the bill and I was sent to collections. I was sent to collections for the lawn mowing that Arbor pro did plus the $95 for the ***** **** lawn mower that was never rented, which came to $103.26 after tax. Arbor Pro is refusing to take the $103.26 for the ***** **** lawn mower out of collections which they never rented.

Desired Settlement: For arbor pro to deduct $103.26 out of collections.

Business Response:

First I would like to apologize for this slow response.  Your email was just discovered in the SPAM folder after we received a call from ******.

When were asked to provide a price for the field mow, we mentioned we might need to rent a ***** **** mower to get the best coverage.  However, we ended up using two ******* 36" mowers, which in turn gave better coverage, but because of the extra mower, we felt it fair to keep the price as quoted. 

*** ****** signed our contract and asked to have the main area mowed for $700.00 and then additional mows at $100.00 each.  He gave us $200.00 as a deposit in good faith.

After several statements and unsuccessful phone calls once our service was complete, we had no option but to send this to collection.  The collection is with ****** ********** ******* and their fee is 50% of what is collected, therefore, we have already lost any profit we pay have received.  We were also informed *** ***** was unavailable due to incarceration. 

We hope this resolves this matter.  Please let us know.

Respectively,

**** *******, Owner

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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