Business ProfileforCountry Homes Power Equipment

I purchased a Husqvarna Model Rancher 455 chain saw from Country Homes Power at 8108 N Division on 3/29/2021. I paid $469.99 for the saw and bought and extended warranty and their **************** package which gave me 4 - tune-up service over 4 years with the total purchase of $633.77. I have had it serviced every year since purchase. I took my saw to Country Homes on Feb. 14th,2024 for it's annual service as per there servicing time line. I called them two weeks later to check on status. In the past it has been ready roughly two weeks later. I called at two weeks, they said they had not gotten to it. I asked was there an ETA, they said no. I call on Mar.7, 2024 they still had not gotten to it. I received a call on March 14, 2024 asking me if I had picked up my saw. I said "NO". I called back to ask did they lose my saw? They said no, but could not locate. Fast forward to today, they informed me it had been stolen. After at least 10 phone calls with *** the service manager, Got call from "*****" the store owner and he said the insurance had to access value. He offered to sell me a new saw and i would have to pay an additional $200.00. My saw was like brand new. It didn't have 10 hrs. of operation on it. I've had it serviced every year since purchase. I want them to replace it at no additional cost to me.