BBB Accredited Business since
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This company provides sprinkler system installation, service/repairs, landscaping, grade work, lawn mowing, retaining walls.
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A BBB Accredited Business since
BBB has determined that Valley Landscape Spokane, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Valley Landscape Spokane, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706
Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
Phone Number: (509) 324-2600
Type of Entity
Business ManagementMr. Jason Hiett, President Mr. Carl Beach, Vice President Ms. Karen Hiett, Secretary
Landscape Contractors Landscape Designers Tree Service Weed Control Service Drainage Contractors Excavating Contractors Sprinkler Supervisory Service Fertilizers Lawn & Garden Sprinkler Systems Landscape Lighting Irrigation Consultants Snow Removal Service Irrigation Systems & Equipment Landscape Maintenance Contractors - Retaining Wall Lawn & Tree Care Landscape Architects
Alternate Business NamesValley Landscape
PO Box 602
Newman Lake, WA 99025
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Types of Complaints Handled by BBB
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- Advertising or Sales
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BBB Complaint Process
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Additional Phone Numbers
- (509) 226-1474 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Billing: Billed me for 5 hours of labor. Total time on the job was about 2.25 hours, Had to come back 7 different times, not right equipment in their truck. charged me for return visits and system still don't work properly. They broke 3 valves when rotating my original manifold, they charged me to replace the broken valves they broke. They no-showed two days i took off work to meet them. Thursday 06/07 and Saturday 06/09. They charged me for the visit they never showed on 06/07 for one hour ($62.00). How about the time i sat waiting for them? is my time any less valuable than theirs?
Desired Settlement: I would like a refund for the valves they broke while preforming the original service and charged me for (3 of them), the labor they charged me that never took place (3 hours). I agreed to $250.00, when the work was done and running properly, i was charged over $368.00 and the system still doesn't work properly. They left the site without covering up the valves as they were prior to work. Total refund expected $168.28.
From: ***** ***** [mailto:********************************]
The person who came out to fix the single broken valve twisted the manifold breaking three more valves in the process. These valves were not broken prior to Matt twisting the manifold. I was charged for those three valves and the time to put new valves in. I do not accept their response nor will I pay any additional fees.Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID 9101353, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.**** *******
From: ***** ***** [mailto:********************************]
Good Afternoon *****,
I saw that I had missed a call from the BBB yesterday. I did not know if it was you calling regarding this matter or if it was for something else. I also saw that **** and his wife tried to post a nasty review about our company. I am not exactly the best way to respond. I really thought that we were being very generous already and really am surprised at ****'s reaction. The amount of money is so small I really do not want to waste much more time dealing with this, however I do not want to reward bad behavior and have other companies fall victim to **** and tactics like this. Please feel free to call me today. Thank you for your help regarding this matter.
***** *. *****
Valley Landscape-Spokane, Inc.
Web site: valleylandscapespokane.com
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.