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BBB Business Review

This Business is not BBB accredited

Bella Baby Company

Phone: (406) 212-2112 439 Grand Dr # 164, Bigfork, MT 59911 http://www.bellababycompany.com

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Description

This online company offers custom designed and made carrier and car seat covers. It also offers coordinates to go along with their custom products.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Bella Baby Company include:

  • BBB does not have sufficient information to determine how long this business has been operating
  • 24 complaints filed against business
  • Failure to respond to 22 complaints filed against business
  • 1 complaint filed against business that was not resolved
  • BBB does not have sufficient background information on this business

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Bella Baby Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Bella Baby Company

Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 12
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 24

Additional Complaint Information

Customer complaints reflect a pattern concerning delay in delivery of the product ordered, and delayed or no response to inquiries and concerns made by consumers to the business. If you have an unresolved issue concerning this company, file a formal complaint with your state Attorney General's Office as well as the Federal Trade Commission for delayed deliveries.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Bella Baby Company
See Trends in Complaints on Bella Baby Company

Additional Information

top
BBB file opened: November 27, 2007
Business Management
Ms. Kristen Lee, Owner
Contact Information
Principal: Ms. Kristen Lee, Owner
Business Category

ONLINE SHOPPING SITES CHILDREN'S & INFANTS WEAR-RETAIL

Additional Information

BBB and the FTC offers the following tips, "SELLING ON THE INTERNET: PROMPT DELIVERY RULES," that online Businesses are required to adhere to: http://www.ftc.gov/bcp/edu/pubs/business/alerts/alt051.shtm

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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