BBB Accredited Business since

Buck & Affiliates Insurance West

Additional Locations

Phone: (509) 244-6399 View Additional Phone Numbers 12924 W Sunset Hwy Ste 5, Airway Hgts, WA 99001 View Additional Email Addresses View Additional Web Addresses

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Independent insurance agency offering all lines of property and casualty insurance.  In addition, crop insurance, life insurance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Buck & Affiliates Insurance West meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Buck & Affiliates Insurance West include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Buck & Affiliates Insurance West
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 15, 2012 Business started: 04/01/2007 in WA Business started locally: 04/01/2007 Business incorporated 03/30/2007 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Washington State Office of the Insurance Commissioner
P O Box 40244, Olympia WA 98504
Phone Number: 1-800-562-6900

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity


Business Management
Mr. Tom Benzel, President/Airway Heights Mr. Dusty Druffel, Vice President/Pullman Manager
Contact Information
Principal: Mr. Tom Benzel, President/Airway Heights
Business Category

Insurance - Auto Insurance - Crop Insurance - Fire & Flood Specialists Insurance - Bonding Insurance - Homeowners Insurance - Life Insurance - Marine Insurance - Rental Insurance - Disability Insurance - Liability Insurance - Property Insurance Services Insurance Agency Insurance Services - Commercial Insurance Companies

Products & Services

Buck & Affiliates Insurance West sells the following brand(s): Capital Insurance Group, Capital Insurance Group, Grange Ins, Grange Ins, Hartford, Hartford, Mutual of Enumclaw, Mutual of Enumclaw, Oregon Mutual, Oregon Mutual, Pemco, Pemco, Safeco, Safeco, Travelers, Travelers

Alternate Business Names
Benzel & Associates Inc. Equine Insurance Shop

Additional Locations

  • 12924 W Sunset Hwy Ste 5

    Airway Hgts, WA 99001 (509) 244-6399

  • 594 SE Bishop Blvd Ste 104

    Pullman, WA 99163 (509) 334-5999

  • PO Box 1480

    Airway Hgts, WA 99001


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.