BBB Business Review

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BBB Accredited Business since

Family Home Care

Phone: (509) 473-4949 Fax: (509) 755-4974 View Additional Phone Numbers 22820 E Appleway Ave Ste B, Liberty Lake, WA 99019 View Additional Email Addresses

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All care is provided one-on-one in your home by carefully selected Home health Aides.  Numbering over 200, all Family Home Care staff are licensed, trained, and meet rigorous background checks and qualifications.  We have Nurses on staff to help manage cases and delegate tasks to our skilled caregivers.  

When it comes to the little extra help and assistance, our Home Care Services are there to help out. We love what we do and it shows. 

We develop a personalized care plan specific to you or your family member.  All care is available when you need it, from just a few hours a month, to 24 hours a day!  Home Care services may include:
Bathing and Personal Care
Medication Assistance
Meal Preparation / Planning
Light Housekeeping 
Pet Walking and Care
Assistance with Exercise Programs
Shopping and Errands
Respite Care
And More!

We understand how important independence and quality of life is to you and your loved ones!   If you or someone you love needs care today, please call to schedule a free in-home assessment to answer any questions and to see why FHC is right for you.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Family Home Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Family Home Care include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Family Home Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 23, 2004 Business started: 01/01/1966 in WA Business started locally: 01/01/1968 Business under new ownership as of: 02/01/2013 Business incorporated 11/20/2012 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington State Department of Health
101 Israel Rd St, Olympia WA 98501
Phone Number: 800-525-0127

Secretary of State - Idaho
Boise ID
Phone Number: (208) 334-2300

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
Phone Number: 800-647-7706

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeff Wiberg, President
Contact Information
Principal: Mr. Jeff Wiberg, President
Business Category

In-Home Care Home Health Services Senior Home Care Emergency Response Systems - Personal Health & Medical - General

Products & Services

Family Home Care sells the following brand(s): CareLink, Family Home Care

Family Home Care offers the following product(s): Carelink Personal Emergency Response Systems

Method(s) of Payment
EFT, Check, Cash, All major Credit Cards
Alternate Business Names
FHC FHC | CareLink

Licensed for Home Care & Home Health in Washington State. Licensed Business in Idaho State

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Northwest. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.