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Description

Medical equipment and supplies for the home and health care facilities. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Peaks & Plains, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Peaks & Plains, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Peaks & Plains, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 30, 2003 Business started: 01/01/1993 in MT Business started locally: 01/01/1993 Business incorporated 09/21/2001 in MT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Montana Secretary of State
State Capital 2nd Floor Room 260, Helena MT 59601
Phone Number: 406-444-2034
sos@mt.gov

Type of Entity

Corporation

Business Management
Ms. Lisa Dewey, Vice President Inst. Sales Mrs. Leigh McNellis, President
Contact Information
Principal: Ms. Lisa Dewey, Vice President Inst. Sales
Principal: Mrs. Leigh McNellis, President
Business Category

Hospital & Medical Equipment & Supplies

Products & Services

Peaks & Plains, Inc. sells the following brand(s): Covedien , Dr. Comfort, First Quality - Prevail, PerFit, Nu-Fit, Golden, Jobst, Kendall, Links, MedLine, Tena, TruForm

Peaks & Plains, Inc. offers the following product(s): bathroom safety items, compression hosiery, diabetic shoes, diabetic supplies, facility supplies, gloves,, hospital beds, Incontinence, , lift chairs, medical supply equipment accessories, ostomy, power chairs, ramps, scooters, urological, walkers, wheelchairs, wound care supplies

Method(s) of Payment
Cash, check, credit card and on account when approved.
Refund and Exchange Policy
14 day return policy for items that qualify for return.  Personal items that are worn against the skin cannot be returned due to health code reasons. 
Alternate Business Names
Peaks and Plains Medical, Inc.
Licensing

WA Medicaid License
MT Medicaid License
ID Medicaid
Medicare license for two retail stores
OR Medicaid License  
ACHC & BOC accreditation for all locations.
All kept current annually due to the Medicare and Medicaid requirements.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Washington, North Idaho and Montana. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.