BBB Accredited Business since

Air Control Spokane

Phone: (509) 924-0018 View Additional Phone Numbers 7203 E Nora Ave, Spokane Valley, WA 99212 http://www.aircontrolspokane.com/



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Description

Fast, friendly, 24-HOUR EMERGENCY SERVICE on all heating & cooling systems.  High-quality CUSTOM INSTALLATIONS of furnaces, air conditioners and heat pumps. Serving Spokane for over 26 years. FREE ESTIMATES GLADLY ON ALL INSTALLATIONS


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Air Control Spokane meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Air Control Spokane include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Air Control Spokane
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1987 Business started: 07/01/1986 in WA Business started locally: 07/01/1986 Business incorporated: 07/01/1986 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State, Corporations Divison
801 Capitol Way South, P.O. Box 40234, Olympia WA 98504-0234
http://www.secstate.wa.gov/corps
Phone Number: 360-753-7115
Fax Number: 360-664-8781

Department of Labor and Industries WA State
901 N Monroe St Ste 100, Spokane WA 99201
http://www.lni.wa.gov
Phone Number: (509) 324-2600

Department of Revenue Washington State
Department of Revenue ( Public Records Division), PO Box 47478, Olympia WA 98504-7477
http://dor.wa.gov/content/Home/Default.aspx
Phone Number: 800-647-7706

Type of Entity

Corporation

Business Management
Mr. Max Johnston, President/Owner Ms. Rebecca Chateaubriand, Vice President
Contact Information
Customer Contact: Ms. Rebecca Chateaubriand, Vice President
Principal: Mr. Max Johnston, President/Owner
Business Category

Heating & Air Conditioning Air Conditioning Systems - Cleaning Duct Cleaning Heating Equipment & Systems Cleaning & Repair Lighting Fixtures - Repair & Maintenance Boilers - New & Used Boilers - Supplies & Parts Heating Equipment Refrigeration Equipment - Commercial - Sales & Service Refrigeration Equipment - Supplies & Parts Air Duct Cleaning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Boilers - Sales & Service Air Balancing Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Electricians Heat Pumps Heating Contractors

Alternate Business Names
Air Control Heating and Air Conditioning Air Control Heating and Electric, Inc

Additional Locations

  • 7203 E Nora Ave

    Spokane Valley, WA 99212 (509) 924-0018

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/18/2012 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a house that came with a one year warranty on the heater and appliances. The Heater was bad and Air Control replaced it. They were told by the insurance Company to replace it with 80,000 btu. But instead Air Control replaced it with a 70,000 btu and the out put was 3,000 less then the old heater. Air Control then told me that they were instructed to replace it with a 70,000 btu heater. After calling the insurance company, they stated no they told Air Control to replace it with an 80,000btu. Air Control then convinced the insurance company that it was the same. Now it takes longer and cost more to heat the house because the heat runs a lot longer. Air Control can not be trusted. I will never use Air Control again. *****

Desired Settlement: Replace with a 80,000 btu Heater

Business Response:

1.   Mr. ******** came to us via American Home Shield Ins.   2.   American Home Shield asked us to go out and assess Mr. ********'s furnace due to a No Heat call.  It was determined that it had to be replaced due to a hole in the top left of the first cell of the Heat Exchanger.  This was causing combustion gases to dump from the draft hood. 3.   The Service Tech, upon reporting the findings to American Home Shield was asked for the model and serial number of the current furnace. 4.   American Home Shield then determined based on that information that Mr. ********'s home had a 3 ton unit.  It should be noted that American Home Shield provides the equipment to be installed.  They do not allow us, as a sub, to provide that to their customer.  5.   American Home Shield only provides Payne furnaces.  Payne furnaces, unlike American Standard, Goodman, or any number of other major brands does not come in the common sizes of 60K, 80K, 90K, and 100K BTU.  Rather, the Payne product comes in 40K, 70K, and 90K BTU.  Payne rates their 70K BTU as a 3 ton unit.  6.   The American Home Shield policy replaces like for like tonnage-wise.  Therefore, American Home Shield provided us with a 70K BTU/3 ton Payne unit for Mr. ********'s home.  We installed it as requested. 7.   When Mr. ******** came to us with his concerns, we explained the situation to him and referred him to his American Home Shield representative. 8.   While American Home Shield allows buyout upgrades of units, that is strictly between the insured and the insurance company.  Had Mr. ******** chosen to go the buyout upgrade route, we would have been happy to provide him with whatever type and size of unit he would have desired.  While I sympathize with Mr. ********'s frustration, our hands are effectively tied by the rather strict rules and regulations of the American Home Shield policy as they apply to us as a sub-contractor.  We have a long and valued relationship with American Home Shield based on being honest with them about what we find in each situation in a client's home.  They do random inspections to encourange their sub-contractors to be scrupulously honest with them about the equipment that they  insure and it's condition, etc. While I know that Mr. ******** spoke with American Home Shield, I would encourage him to speak to them again if he feels that they should have provided a different unit for the install. Sincerely, ******* ** ** *************, VP/GM Air Control Heating & Electric

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9226851, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** ********